H-E-B — Local services in Katy

I never got around to writing about this HEB, apologies HEB. I enjoyed this location, I don't live in Katy and was killing time waiting for a friend at a doctor's appointment. I found some hard to find items and was thrilled you guys carry ColCafe , a Colombian instant coffee I tried in Colombia. I was uploading my pics and forgot to write a review. Definitely should have been a better rating! I had one issue that really grossed me out. When I first entered the store by the fruits and produce I noticed a customer opening up all the strawberry packages and trading the bad ones for better ones. This was alarming for me especially with all the rise in Covid cases and the fact that it's just gross! I found an employee and told her about it and she said she has never seen a customer doing that and I replied there is someone doing it right now and she told me to contact someone in produce. Not the response I expected. I told her if she didn't care then I didn't either, I don't regularly shop here anyways. Off the customer went leaving all her germs in over 5 packages, unbeknownst to your other customers. Really, where did she go next, did she open some cheese and sample it too?? I have seen people take grapes and cherries , that didn't make my skin crawl like when I was watching her hands all over those strawberries. Sure we wash fruits and produce but it's vile to see some selfish customer without gloves opening and sorting through packaged fruits with unclean hands. The chef lady was nice and was happy to tell us about what she was cooking and it was really good. Still the strawberry lady was too much, I was happy to leave with my Colcafe, but really put a sign up or something. A customer should not have to get involved in a situation like this, I noticed others looking at this woman but we didn't say anything. Who knows what her reaction would have been. Maybe do a better job of monitoring your fruits, vegetables and in this case, customers! These strawberries are already priced by the weight in the packages, so I doubt the strawberry lady weighted the packages she sorted through. So your customers are not getting their money's worth! I am sure you will be just fine without my business as I don't live in your area, but if I ever go back, I will avoid the fruit and produce area!! For now you get a 2 star, would have been a 5 had something been done, like notify your customers or remove the contaminated fruit. Something besides an employee telling me to contact someone in produce, it's not my job and I don't have time to do their job! I doubt your employee even brought the matter up with management. Very sad in...

WORST H‑E‑B I HAVE EVER BEEN TO. If you are planning to do curbside please read all the reviews regarding their horrible curbside. I came a bit after my curbside time to find out they had canceled it. I don’t live In this area, I live up north in the woodlands/Spring area. Myself and my bf have had situations come up here and there and we have came after our curbside time and always been able to pick up okay. I am taking care of my mother who had a bilateral mastectomy Monday then had to have emergency surgery again a day ago. She wasn’t feeling well earlier today so I couldn’t leave to get the groceries on time. When I got there I had a girl ask for my name and say she didn’t see an order, which caused me to check my app. I though maybe with being so emotional over everything my mother I got the wrong location. I didn’t, it was the right location. The girl advise the order was cancelled and went to check with her manager and came back to say everything was “put back” and they couldn’t full fill my order which I know wasn’t true because my sister works for H‑E‑B, but I was so emotionally exhausted I just let it go and left. I went in the store to at least grab some of the things bc my mom is struggling to eat and her nutrient profile looks bad. I wanted to make sure she had some supplements and snacks to help and I will worry about the rest later.

If this was a new policy I would had understood and i wouldn’t had even showed up had I known that I wasn’t able to no longer get my order but seems this location is pulling things out of you know where vs other locations aren’t doing this. Speaks volumes of this location… I get they may be not be able to just have everyone from today show up on another day but every other H‑E‑B I have ever been to has told us they’ll keep the order for 24 hours. We have never gotten to that point and in this case it was deft NOWHERE NEAR 24 hours.

I am sure you may think they were sooo busy they couldn’t handle folks coming after the time. Think again, the parking lot was empty. There was just me and another car. The bunker hill, woodlands, Conroe and spring HEB have been super busy and have NEVER done what this location did.

They could had saved me the drive when my mother isn’t doing well and needs me. I am thankful I don’t live near this H‑E‑B and I’ll make sure my mom shops her groceries elsewhere given she won’t be able to walk around a grocery store to shop in awhile given what she’s...

I’m so disappointed. If I could leave zero stars I would. Often people leave reviews to report the bad but a few weeks ago I actually left a good review for this location and I’m so sorry I did. I recently experienced the worse customer service in the 7 yrs that I’ve been coming here. I order from the curbside grocery every week but my last dealing with a guy named Akimi who claimed to be a manager made it my last time ever coming back here.

My grocery was being placed in the vehicle when the young lady said “we don’t have all your items so I’ll be back with rest of your things.” The young lady never returned, instead, Akimi came out with a cart 20 mins later and went to the vehicle next to us. My wife noticed the items in the basket and exited our car and told Akimi “sir, I think you’re putting our groceries in the wrong vehicle.” Akimi replied “no, this is for this customer.” By then, the young lady is ho initially handled the order walked up and confirmed the items were being placed in the wrong vehicle. I asked Akimi if there was someone we could speak to because the wait time and miscommunication was unacceptable. Akimi said “you can talk to me” and I asked “are you the manager, if so, I’d like to speak to someone else.” He responded “why?” And I said “sir, you why, it’s due to our current experience and I’d like to speak to someone” Akimi said “that sounds like a you problem.” and walked off. I said “fine, I’ll just call the store and get your managers number. I never called to follow up, instead we will never return and I will make sure non of our coworkers, family and friends never come here for this treatment. On top of that, we were missing items and don’t know if those were left in the vehicle that he accidentally placed them in or if it was an item that was initially missing. Nevertheless, I’m done with this place and it’s sad that they have managers like Akimi working the curbside grocery. People like him give the whole...