Ulta Beauty — Attraction in Fresno

ill get into details below but long story short my hair is fried, the color I had ruined and all over a color I specifically didn't want, my scalp feels SUNBURNT, and my two previous visits to another salon which I paid almost 500 is all down the drain and the only compensation I received was not having to pay for them to mess up my hair.

last week I was browsing for shampoo and the urban decay mascara when I was pounced on by the VULTURE leela, shes who kicked off my hair being ruined and she better not ever approach me again. she asked about the items I have and one was matrix brass off which I was trying to cancel the brassy areas in my hair. she referred me to a stylist, missy. I understand sometimes things happen that you cant predict BUT what I'm mad about is what I'm left to deal with/how that so called manager handled things, who conveniently didn't tell me her name. I felt comfortable with her doing my hair after speaking with her and went in last Friday. I had said I don't mind my roots implying to not mess with them but I wanted all the lowlights gone as i felt they looked orange. foils seemed to go ok but something went wrong with the toner. I don't know if the stylist or apprentice, kaylee or kylie, mixed it and I didn't get to see whatever color it turned but all I know is next 30 vol bleach is on my roots and I'm under a dryer. it hurt! i should have said something but I'm not a complete expert and anyone whos ever done my hair its always hurt some. but i did get a peek at my roots and they sure looked blonde to me. atleast two different toners were put in after which washed down into my hair turning my whole head this nasty red/orange color (i asked a diff stylist about conditioners and she said it looks like beige toner, i didn't want that color PERIOD,) and you cant see any blonde i came in with. i had paid 500 for what i had in my hair and its ruined! By this point ive had chemicals on my head for 8 hours and my scalp hurts i speak up my hair feels fried and that fat salon manager has the audacity to say well nothing damaging was put on your hair. oh really?!well why does my scalp feel sunburnt?! why has my hair not produced any oil in 3 days, when normally id look like a greaseball? why did i see a chunk of my hair in your wash bowl? why is my hair breaking in little pieces? why is my hair half the volume it was before i walked in? BECAUSE YALL RUINED MY HAIR!! and you know what? the whole time the manager is across working on people can see whats happening to me and never steps in. a few hours in i can see other stylist looking but they never say a word. no one before has had a problem getting me blonde, hell 10 years ago i got myself blonde no problem. i feel like a science experiment and now I'm going to have to pay hundreds to fix my hair if it all doesn't fall out from the scalp burn. there is no teamwork at this store. my other issue is no conditioning treatments were offered. they put some conditioner on my scalp dried my hair and sent home. thanks ulta..... just wanted to warn others.

i contacted corporate who said a district manager but instead the GM, Adrian is the name she told me, is just as much a liar as her employees... she called monday pretending to care then said she would call back tuesday to let me know if i could have hair treatments at another location...

she ended up calling TEN DAYS after her first call. i let that go to voicemail,.. i'm super mad... ive spent 700 already on treatments, cut half my hair, and had it dyed to a less orangey color. total from the incident it was 13 days before ulta sorta made an attempt to make things right.... no you waited cause you knew you could get out of paying.

tbh i really feel the aftermath was the managers doing otherwise i would be pursing complaints with BBB and TDLR. i can't have that on my conscious potentially affecting someone's income esp when...

Drove here from the Fairmont location because the website said that the foundation I was looking for was in stock in my color. Two very sweet associates searched the store, high and low looking for it, but could not find it. I did have to wait a bit (about 15 minutes) and was checked on multiple times. I was checked on by a manager named Jonathan and filled him in. He I told him that my birthday brunch is Sunday and that I couldn’t wait for it to be ordered. He said I could pay the overnight shipping, and I said that would have been an option if I hadn’t driven the 35 minutes. He then said “I don’t know what you want me to do”. I told him “ I was a retail cosmetics manager for a long time. Could you make the exception and give a sample. I would have bought it if you had it, I didn’t walk in asking for a handout”. To which he responded to the two associates that had been helping me “just give it to her it’s not worth it”. “What’s not worth it?” I asked. To which he responded “arguing with you, have a great birthday”. I informed him that I was polite and patient and that his response was inappropriate. 1. It is not my fault that your inventory is inaccurate. 2. The lack of shop floor awareness and being checked on incessantly was enough to write a complaint about. 3. If you cannot regulate your emotions enough to perform your role without unmasking in front of customers, maybe you shouldn’t be in a position of leadership 4. If you cannot maintain professionalism and set a good example for your staff you will continue to perpetuate negative culture in your store. It costs nothing to be kind, perhaps if you enjoyed your work, Jonathan, it would make you...

I am writing to formally express my frustration and disappointment with the services I received at your Pearland, TX location, and to request immediate corporate attention and resolution. I recently paid $315.00 for a sew-in service. Within just one week, the style began to fail. I contacted the stylist directly and sent her photos showing the issue. I then returned to the salon within two weeks, expecting a solution — but nothing satisfactory was provided. This isn’t the first issue I’ve had at this location. Prior to the sew-in, I paid $150.00 for a keratin treatment that did not hold as promised. Additionally, I spent $650.00 on bundles to support the sew-in, only to have my tracks sliding out shortly after the service. When I returned to raise my concerns, the only solution offered was to have the stylist “fix it.” After the time, energy, and money I’ve already invested, I do not feel comfortable sitting in the salon again for hours — especially when the quality has not met professional expectations. In total, I’ve spent over $1,100 and have received services and products that did not last or live up to the standards expected from Ulta Beauty salons. I am respectfully requesting: A full refund for the failed services. I only asked for my sewin. 📌Johnathan, do not call my phone unless you're ready to address the poor quality of the sew-in and show me the work that was supposedly done. Telling me there's no refund for this terrible service is unacceptable. I’m not sitting in your salon for another 4 hours when I already scheduled the last appointment for 5. Your customer service is severely lacking, and I will escalate this if it's not resolved...