Virginia Kitchen & Bath-Chantilly — Attraction in Chantilly

The key questions I want to know from customers of a business are: 1) Would they use the company again? 2) Would they refer the company to friends & relatives? As happy customers of Virginia Kitchen and Bath, the answer to both of these questions is absolutely yes. Virginia Kitchen and Bath (VAKB) has our highest recommendation.

OVERALL Everyone at VAKB made us feel respected and valued. We were engaged and involved in every step in each of multiple renovation processes. Communicating and staying connected on all levels of decisions for a big project are critical. VAKB did a great job with this.

We created an open floor plan by connecting our kitchen, dining room and living room. We redid our baths and powder room. We also worked through VAKB to replace our roof, windows, siding and deck. Their network of subcontractors were accountable, courteous, proactive, professional and responsive. Their costs were fair and reasonable.

We've heard horror stories where contractors commit to a project plan and timeline and disappear for weeks or months. VAKB promised that we would be back in our house in 2 months and they met that commitment.

It meant a lot to us that Kemal, CEO of VAKB, visited at the beginning of and at the end of our project to make sure the work went smoothly. He even personally recommended the sub-contractor who worked to upgrade and expand our deck.

DESIGN PHASE You can tell a lot about a business by how you are greeted. We visited several showrooms and didn't feel quite as welcome. Walking in the door of VAKB's Chantilly showroom, we were greeted warmly by Leon, senior designer. He was nice, professional and didn't use high pressure tactics. He was patient and asked questions about what we were looking for. He offered his years of experience and provided advice and counsel at the right time and didn't overwhelm us.

Leon scheduled a site visit to our home and he brought along his partner, Bo. Bo is another senior designer. She works really well with Leon. Bo has a creative eye and is a wiz with their CAD system. She rendered 2 and 3 dimensional designs that were really helpful in visualizing our options. We even hosted a virtual meeting where our adult children could join us, see the design plans and provide input. Leon & Bo helped us select cabinets, counter-tops, fixtures, flooring, lights, etc. It was detailed and comprehensive. We learned an incredible amount through this experience.

KITCHEN Aykut served as the Project Manager for the kitchen work. We got to know Aykut and his family during the course of our project and found him to be a real asset to VAKB. Ihsan led the kitchen crew and worked closely with Neco. Ihsan says he treats each home that he works on as if it was his own. We can attest to his craftsman approach and quality. Ihsan gave us a lot of useful advice - which we always accepted - based on his many years of experience in building houses. He pointed out small details we should look for in determining the quality of work by contractors.

BATHROOMS Sera served as Project Manager for the bathroom work. Sera is very customer-friendly and detail oriented. Alejandro led the bath crew that included Alonso, Eduardo, Miguel and others. They worked efficiently but did so in a high-quality manner. Sera always responded in a timely manner. Whenever we pointed out something that needed attention, she quickly took a photo and shared it...

My husband I and I reached out to a few companies at the beginning of April 2021 hoping to have a kitchen remodeled by the end of August. Kemal responded quickly and came out to take measurements and make an estimate. I shared our budget (70k) and our hopes.

He had a design ready within a week or so. The design was different than what I had in my head and I liked it even more! We asked about adding a few things and he quickly made suggestions and changed the design with us right then. We signed up that day. Kemal and I exchanged several emails about the design over the next few weeks and he always accommodated our requests.

We had a delay in our cabinet order, and he upgraded the product to keep us on track with our deadline. Javier's crew started in mid-July, and we were amazed at how efficient and thorough they were. Of course it was very dusty! But they swept and cleaned at the end of every shift, so I imagine it was much better than what could have been. When we found some surprises in the wall, Kemal and his team had some great suggestions to keep costs down and resolve the issues. We made some compromises, but nothing major and the completed project looks better than I imagined!

Due to some flooring delays, and some illness (on our end) which further delayed the project, it was finished in mid-September, just a few weeks after the proposed timeline. There were many days where Javier and his crew were staying past 6 pm, so I know they were working overtime to keep the schedule, which was greatly appreciated. Anything I asked for, change-wise, was honored. I didn't care for a couple of tiles in a mosaic, so Javier dug them out and swapped them with two other pieces. I asked to add some trim to the top of the bookcase and he had it done that day. He was such a rockstar!

Ali was the project manager, and he worked on ordering the supplies and connecting us with the other tradesmen. He was so fast to respond to our messages - usually within the hour even after work hours. When we were having some flooring issues, he made so many calls to the company to make sure it was getting ordered and then when it got stuck in a warehouse, he followed up to get a delivery date. He was very diligent!

The ONLY weak part of the project was the gentleman who installed our flooring, whose name I am choosing not to include. I think he did a nice job with installation and the sealing, but his finish work is not up to the rest of the team's quality. He used an odd color for wood filler and wasn't as tidy painting the baseboards. I didn't dock a star because the rest of the crew did such a great job and overshadows any mistakes!

I HIGHLY recommend this group and am so happy with the new kitchen and the way our entire first floor changed due their expert craftsmanship and hard work. I included some photos. Please excuse the sticky notes as we are still learning where everything goes in our much...

Grateful for the great renovation experience provided by Virginia Kitchen & Bath! (Before and After Photos Included)

We needed help with a full renovation of a guest bathroom and our master bathroom. Our good friend referred us to Virginia Kitchen & Bath for help with this project. And it could not have worked out better! Bo and Leon visited our home to capture the necessary measurements. We met with them at the Chantilly showroom where they helped us with designing our new bathrooms. We really needed help with designing these spaces and they offered us a full-service experience. We wished to convert the shower/tub combo in our master bedroom to a walk-in shower. We kept the shower/tub combo in our guest bathroom. They helped us pick new vanities for the bathrooms. They helped us select tile for the walls and the floors along with the quartz slab for our countertops that was beautifully color coordinated in a way that we could not have achieved on our own. We also received guidance on bath and sink faucets that was very helpful. After weeks of planning, we finally settled on the design and made a deposit toward the purchase of materials necessary for the job.

Once the materials were in, we worked primarily with Faruk, the project manager, and Alejandro who managed the crew. Great care was taken to protect our wood floors throughout our home. Tarps went up to try to contain dust and smells associated with demolition. Our old bathrooms were completely demolished and cleaned out within a 48-hour period. Just about 2.5 weeks later, the project was 90% finished. The crew worked all day six days out of the week. We gave feedback throughout the construction that was quickly acted on. If something needed to be changed or adjusted, then it was done. We really appreciated the professionalism of the entire crew. Cost associated with the job were clearly laid out in the contract and there were never any big surprises. The finished product looks absolutely stunning and they far exceeded our expectations! We look forward to enjoying these bathrooms for many years to come! If you need help with a home renovation project, then you have come to the right place! Thanks to all of the folks at Virginia Kitchen & Bath for this...