Starlight Dos Lagos Luxury 15 Theaters — Local services in Corona

Honestly, I never write or complain when something happens...I try to take things as they come, but today's experience made me rethink that. I went to the Summer Movies with my kids, my friend, and her kids. The movie was running behind so we made the best of it. I waited to buy snacks unti I knew it was closer to the start time because I wanted the snacks to last the duration of the movie. The movie started 45 minutes later than the posted time of 10 am. I went up to the snack bar at 10:30. The concession stand attandents said I could not purchase the snack pack for $4 even though it is advertised for the summer movies for $4. They asked one of the managers about giving me a promotion and she said she could not do it and was not allowed to. I asked if I could talk to the main manager and they said she was too busy. By this time I had been at the concession stand for more than 15 minutes and the movie had already started! I bought one popcorn and went back to my seat. My friend then went to to concession stand, asked for the snack packs and was given a free popcorn and soda because they could not offer the snack packs at $4. After the movie I went to customer service to talk to the main manager Debroah Solis who told me there there was nothing she could do. I asked her why was my friend given free popcorn and a soda and I was turned away! I wasn't asking for anything free...I just want to buy the snack packs at the price advertised! I asked if I could write a complaint and she said no, that I had to do it online. I used to love going to your movie theater but this whole experience left a bad taste...

Attended a sold out matinee show on Sunday, August 10th at 11am of a rated R movie (17 and older). Everything was fine until the lights went out and the cries of a small child (under 2 years old) could be heard loudly throughout the theater. We figured the parent would do the responsible thing and take the child out, but no such luck. The distraction only got worse as the movie went on to the point that one of the patrons went out to inform the staff. A member of the staff did come in and say something to them, but unfortunately it did no good. The child remained in the theater. Now other movie goes were going "SHHHH" when the kid would act up. Others started making comments like "Please remove the child" & "Can you take him out". The mother yelled back "SHUT UP". Someone else walked out to inform the staff. They returned with an employee who spoke to the parent, but again, the parent was allowed to remain in the theater with the disruptive child. At this point a couple of the people were seen leaving the theater. Unsure if they were given refunds. We endured until the end of the movie. The women, who showed no consideration for anyone in that theater, seemed to be enjoying the fact that she ruined the movie for everyone. She smiled while people made comments to her as she exited the theater. I personally had an opportunity to speak with a staff member on the way out. They acknowledged that they were aware of the situation, but the manager chose to deal with it by not doing anything about it. Extremely disappointing movie going experience. I can't say I'll be going back...

I can’t recommend this theater. I think this is my fewest stars review. There are good things about it, but I’ve had too many messed up experiences there. It’s a nice enough theater with reserved seating, and they have good senior discounts. They often don’t get the A-list movies here, but it’s a good place to pickup the lesser known films. If you’re into that, or foreign language films from India or wherever. There’s also lots of restaurants and shop close by, which is a plus if you’re making a night of it. Their rewards system is mediocre at best. Regal is just down the street and their Rewards club kills it. On the downside, I’ve finally had it with the place. I’ve had a collection of minor annoyances that have just ruined it for me. The popcorn is mediocre and they go right down to rock bottom, so twice I’ve had an expensive large bucket of little tiny pieces. I’ve found the staff to be fine, but the managers are awful. Totally unsympathetic and apparently they don’t care if you ever come back. I guess they serve beer and wine so you don’t notice the other things. I won’t go back there again. I much prefer the Regal just down the way at Corona Crossings. The staff is awesome and the managers super helpful. Better assisted hearing...