Priceless Pet Rescue - Costa Mesa Adoption Center — Attraction in Costa Mesa

I am extremely disappointed and appalled by the treatment I received at Priceless Pets on August 29, 2024, and again on September 9th, 2024. As someone with extensive experience in animal rescue, I expected better from an organization that is supposed to support the care of animals.

After rescuing five kittens from a friend's apartment near South Coast Plaza and receiving explicit approval from Costa Mesa Animal Control to bring them in, I was met with hostility and unprofessionalism from Cindy, a front desk staff member at Priceless Pets. Instead of receiving support, I was called a liar, sketchy, and even a trespasser. Cindy informed me I was no longer allowed to bring in animals under my name due to the false accusation that I had dropped off multiple animals before, which is completely untrue. Outside of this situation, I have only ever brought one other animal to them, a 13-year-old cat whom I later adopted and cared for myself.

When I began questioning how this decision was made, I was called very disparaging names. I was flat-out refused when I asked to speak to someone in charge. The level of disrespect and discrimination I experienced was appalling, especially given that Priceless Pets is contracted with the city to handle situations like this. Cindy's attitude was unnecessarily rude and unjustified.

To make matters worse, I have always supported Priceless Pets through donations and supplies, but after this experience, I no longer feel they value the community or the work individuals like myself do to help animals in need. The unprofessionalism, lack of communication, and outright rudeness—specifically from Cindy—need to be addressed. I hope that I can finally make contact with the supervisor of Cindy to address this and understand what the point was of treating me in such a manner. Cindy was dishonest with me, and I know they keep security video, I hope her conduct can be reviewed, and they can see I was unfairly treated.

I sincerely hope others don’t have to go through this, but I will no longer be supporting...

Let me be honest, if I could give this place zero stars I would. I drove all the way from San Diego at 7AM (almost 2 hours) for the puppy adoption event and expected to at least be on top of the list considering they open at 11:30. I was parked in front of the rescue for hours, and they wouldn’t even let me inside to use the restroom. The place smelled as though it was never cleaned. The man working there was so rude and yelled at his employee/volunteer for letting me into use the restroom. He was also getting an attitude with me over parking when it was my first time there, I had no idea where to park. The people taking names down were super rude and unprofessional. After my name was taken down I waited there for over an hour but I was never called. The people who showed up last ended up getting the puppy that I wanted although I showed up first. After noticing that I was getting frustrated with the fact that I had been there for so long, I was showed one of the last dogs left which smelled like he had never been bathed. The dog had flaky skin and was covered in something that looked like dandruff. The lady working there tried to push the dog on me regardless of whether I wanted it or not. The “puppy lottery” they have is absolute trash and completely unfair. It should be first come first serve but they are completely inconsiderate of what it takes for people to be there. Considering I drove all the way to LA to get the puppy and was treated the way I was, I would not recommend this place for anyone. Customer should be treated with respect and I was not. The way the people who operate that rescue acted like I owe them some thing was insane to me. Overall...

I would not adopt from the Costa Mesa Priceless pets. I am sure that there are so many wonderful pets there that would love and deserve forever homes, but the people that work there are misleading and do not care about the safety of the animals and families. My family went there when we were desperate and emotional from the recent loss of our dog. They knew what we just went through. We asked to see this one dog we saw online. They told us that in the past he had one small incident with a male but nothing to worry over. We were okay with that and decided to adopt him. The dog hates men. My father was afraid to be in the same room with him. When we brought him in for training he lunged at the trainer’s young son. We went back to talk to them, and they told us that they know the dog really hates men. He has had issues with the male volunteers in the past. My family, except for my dad, loved this dog. They were devastated over having to give him up. /I feel like they used us and stole our money. The manager working there was cold and heartless and denied the fact that we were lied to despite just the other day another worker told us about the dog’s issues with other men. I am afraid they will put him with another family that should not take him. The dog deserves a good home, and I do not believe they will take the necessary steps to make sure he has the right one. I do not recommend adopting at the Costa Mesa location. I don not know anything about the...