Cottonwood Hwy 89 - Goodwill Retail Store and Donation Center — Attraction in Cottonwood

I just had an experience here at the Cottonwood store this evening that must be shared with the entire WORLD! I figured here was a good place to start . I arrived this evening around 8:20pm. Didn't get a car t at first because I knew it was going to be a quick trip and didn't think there would be a need, about halfway thru, I grabbed a cart because of all of the wonderful things I found, shopped some more, at 9:01 pm the announcement came, the store is closed, make your way to the front of the store. As I was meandering toward the front, I noticed a hat I liked, grabbed it and looked in the mirror. This is when an employee, 30ish female, long dark hair, approached and, in an annoyed, rude tone, informed me that the store is close and I am to head out. I told her there was no reason to be rude, started heading toward the front of the store as she was then telling me that they wanted to go home as she was continuing to the front of the store. I then decided that she was right. They are closed and no longer want to preform their duties. Not even being polite to fellow human beings, poor overworked urchins, how dare I meander along taking my time to spend that $100 I was about to divvy out to Goodwill Industries? I parked the cart and, to her yelling "you're not taking any of it?" I responded " no, you're closed." So my suggestion is maybe backing up that final announcement by maybe even just 15 mins, allowing the customer to get used to the idea.. allowing for the employees to still know the store is open and to realize there should still be measures taken to be pleasant to their customers ( Or maybe you just aren't ever pleasant there?) as they aren't encroaching in on their off time as it seems 9pm is when the coach becomes the pumpkin, then the jig is up. I got to my car, found my keys, got in, started it, and as I was driving away, they still had at least 1 customer ringing out... so it seems she was just prowling the store for someone to assault with her poor attitude and ZERO customer etiquette. Thank her for saving me at least $100 tonight and for all the countless $100's I won't be dropping there in future trips as there will be none . Unfortunate I didn't get my treasure but, as I own a treasure shop of my own,...

Goodwill is now in the rip-off game. I went into this store to buy a pair of jeans. I’m in between a 34-36” waist so I found 3 pairs (in two sizes) that I liked. When I asked if I could use their dressing room, I was told that they were closed and couldn’t be opened. “But don’t worry you have 7-days to return them if you’re not happy”, I was told this TWICE!! I begrudgingly bought all three. After getting home I tried them all on and only one fit So I drove right back to the store (and it’s impact on the environment) and found out that they DON’T give you cash back, but a useless store credit! If the store employees had mentioned this, I would not have purchased anything. All because they don’t want to open their dressing rooms! This is a horrible business practice and a giant ripoff. after I use my store credit (which can’t be used outside of my home area), I’ll never return. Goodwill has...

Goodwill is out of control lately. A single mom can't shop here anymore as they have decided that everything with a brand name should be 39.99. AT GOODWILL?? A brand new Michael Kors wristlet in a REAL retail store is 89.99. Explain to me why this one I found with lipstick ground into the front of it and some sticky candy covered in ants inside the zippered compartment cost 39.99?!? At goodwill?? I think they are ridiculous for thinking we would want to pay them anything. I won't shop here anymore. I'll shop at tjmaxx in Prescott where I can get brand new stuff for cheaper then goodwill wants for it's garbage. The one good thing is that they do have a lot of brand name stuff but u can't buy it for less than you would pay on Poshmark or Mercari which where I'll shop from now on if I can't make it to tjmaxx. Poshmark always has designer stuff thats clean and...