Frank's Heating & Refrigeration — Attraction in Crescent City

Working with this company has been a joke. From the beginning two technicians came out to install the largest Trane unit they carry ( it has two sensors) and these professionals forgot to connect one, our electric bill tripled, when we called them back they came out and couldn't figure out what was happening and why our unit was running on auxiliary heat.... few months later another tech comes out and discovers that it had been installed incorrectly. They charged us to come out and fix it mind you I had been paying an outrageous electric bill for approximately 6 months now. I refused to pay for their mistake and the owner refused to work with us and put us on a Black List and decided to blame everything on rodents that caused the unit to malfunction. After many conversations with Trane company (cooperate) I got no where. We had to pay Frank's over $500 and now he has given me an estimate of over $1100 (for parts) I looked up the parts online and found them for $510 and am told that I have to pay these ridiculous prices because I'm not a contracted customer, what ever that means. I guess when you buy a $12,000 unit from them it doesn't make you a contracted customer..... Because there are no other technicians that can work on a Trane unit ( because if they do you void your warranty) they feel they can charge what ever. I am so disappointed I wanted to share our story. This may cause them to Black List me again but I...

From the initial visit to see if my house was suitable for a heat pump system to scheduling and install, Frank’s staff was exceptional. Eric educated me and suggested various options, making more than one visit to be sure that I was satisfied with my choices. Vince was a scheduling master, working around my constraints and sending out a crew when it was convenient for me. And Alex the installer was efficient, easy to have around, on time, and a great communicator. He took the time to inform me throughout the process and I learned even more. The whole project felt seamless — even with the inevitable “old-house” challenges — they worked out everything and took the time to complete a thorough job. Also, Alex and his helper maintained a clean work site, and were conscientious about working in my home. He paid attention to details that made a difference to me. Very satisfied and highly...

I went into Frank's just to check out what was available as far as hot tubs go and figure out my options. I was welcomed with one on one service from Frank. He listened to what I was looking for and showed me some tubs I might like. Frank explained in detail all the features from the different jet packs, to the lighting, to the size that would be most comfortable for my family. After deciding what I liked, it was delivered and installed by a professional crew. They were more than accommodating when it came to me changing my mind a few times about where to set it up at. In the end,their main concern was that I was happy. With such a big purchase, it can be very intimidating and you ask yourself many times if your making the right choice. In the end, I couldn't be happier with the hot tub and the peace of mind knowing I got everything I was...