Dyson Service Center Creve Coeur — Attraction in Creve Coeur

I have to share my experience today at this Dyson Service Center. We bought a Dyson a couple of years ago after never really owning a nice vaccum cleaner. We live in O Fallon, IL. The Dyson worked fine, but we live in a newly constructed house and I guess the carpet fibers over time built up in the head of the vacuum. We started to get a burning smell when we would operate the vacuum. We watched YouTube videos and did a troubleshooting call just to make sure that 1) We hadn’t neglected something in the maintenance of the machine and 2) that it wasn’t something that we could repair ourselves. No luck.

So next we went to the Dyson website and opened a trouble ticket which ultimately directed us to take the vacuum to Creve Coeur- about 50 minutes away from our home. Not ideal that there wasn’t some place closer, but as I found out today it would be worth the trip.

I work 6 days a week most weeks, but I take a day here and there to catch up on errands, etc. Today was that day. I dropped my daughter off for school and headed out to Creve Couer.

When I arrived there was another gentleman there bringing his vacuum in for what appeared to be an exchange. There seemed to be one gentleman working, but while I waited I observed how he treated his client (I am in sales and I pay attention to different experiences like this because I often learn things that I can apply to my own business).

He collected payment on the new unit from the client and proceeded to do about a 3 minute demonstration on how to maintain the unit. Pulling the various components off, showing the gentleman the filter, the canister and the fact that it could be cleaned in a dishwasher, and various other suggestions and tips about taking care of the unit. This was to my benefit as well as I learned a couple of things about my Dyson.

Now- I fully expected that I would be asked to drop the unit off and return in a few days, a week, what have you. I expected them to ask for an original receipt which naturally I did not have, I expected to drive to Creve Couer only to find that I would have to return with something else at a later time. This was not at all the case. The gentleman (I wish I had gotten his name) asked me for a summary of what I was experiencing. I described everything above. He explained about hair and carpet fibre getting trapped in the front motor. Told me that if I could wait a few minutes he could “get me patched up”. Wow!

No sending it out for a repair?. Replacing with a refurbished unit? Sending me home to dig for a receipt? No sending me home and telling me it will be ready in a few days?

I was thrilled. I waited patiently no more than two minutes. The gentleman changed the entire head of the vacuum out with a new component and ran the vacuum to make sure it functioned properly. He came back out, told me he had already scanned the unit to match it to the ticket I had opened and that I was “all set”.

I brought the Dyson home and used it this afternoon. Good as new.

I am sure that it was not a complicated repair (also by design)- but even more important than that, they nailed the entire process and experience. It was probably something they see daily, but to me it was a big deal!

Clearly the way that this business operates is well thought out. They have removed many of the normal obstacles involved in any service operation and made it so simple and seamless. They did not have me repeat paperwork that I had already done online, they did not ask for a blood sample. Nothing.

I was in the building MAYBE 15 minutes for something I thought would take up a lot of time.

This experience is something I will share with others and something that will give me confidence in recommending Dyson to others and buying more in the...

My experience with the creve coeur Dyson service center was totally a nightmare. My mother & i dropped off her dyson, and wanted an estimate before any work was done because we wanted to decide if it was worth the repair. The gentleman took the vacuum in the back and returned in only a couple of minutes to tell us the cost would be from $150 & $175 and it was definately worth repairing. Mom said go ahead and we left the vacuum for him to fix. THAT WAS THE LAST TIME WE SAW MOM'S DYSON!! We never got a phone call that it was.finished and ready to pick up, we never got a phone call that he was sending it off to some vacuum junkyard, and we were certainly surprised when he gave us the news. I was so upset with him & it got worse when he said he called to tell mom when it was ready. I took moms phone to show the man that he absolutely DID NOT call her AND HE WAS A LIAR!! Then when i asked why on earth he wouldn't call before doing whatever he did with it, and again he said that he did call just 3 days before we came in to check on it. Once again i pulled up moms calls from the day he SAID he called and absolutely positively there was NO call, I CALLED HIM A LIAR AGAIN. After stuttering and not knowing WHAT to say, he finally said he was going to call HIS boss and see what they could do. I told him that i also wanted to personally talk to his boss to inform him about the facts. The man said i would hear in a day or two and guess what, NO CALL!! THE MAN IS A LIAR and a thief because he took moms vacuum. I would think that a newly repaired, top of the line, second hand dyson goes for pretty good money. Does anybody know how much they bring? I just don't know why he doesn't actually make the phone calls that he lies about making & lies about calling back in a day or two. I am not happy and i am NOT letting this go. HE HAS NO RIGHT TO STEAL THAT VACUUM from my 89 year...

Brought in my new Dyson vacuum I just purshased last Christmas from Best Buy. The trigger guard had broken off. The thin part of the plastic must have been weak. The man at the store told me that is was the main part of the vaccum and would cost $300 to fix. I explain I had just purchased the vacumm last christmas. Then he accused me of dropping it. The vacuum except for the broken trigger guard looked like new with no signs of abuse. After showing him how new the vacuum looked he then said he would fix the vacuum but void the warranty! What kind of choice it that! I gave up and said fix the vacuum. He took the vacuum and in less 5 minutes replaced the plastic part and was done. This was the $300 dollar repair? Now I have a $429 vacuum with no warranty because of this guy. Update! Changing my 1 star to 5 star! Dyson regional manager reached out and made sure all 3 of my Dyson vacuums are under warranty! He could not handled it better. Dyson is an amazing vacuum and their higher ups in the company take their product satisfaction very serious UPDATE: I was so happy with customer service that I bought three more Dysons, and all three Dyson’s are broken and...