Pawn USA Woodbridge — Attraction in Dale City

TERRIBLE SERVICE!!! I brought to the attention that I was being charged fees that were nowhere on the contract that I signed for pawning my items. The one guy who was supposedly “in charge” or “knew the most” that I brought it up to got extremely defensive and hostile. I explained to him that the amount for picking up my pawned items was incorrect following all the fees and verbiage in the pawn contract I signed. He then proceeded to make up his own policy. I told him that he can’t do that given that it’s not in the contract I signed and agreed to. Then again he proceeded to try to make up his own policy. I then told him “I work with loan finances at a bank you can’t just make up your own policy you are acting goofy” he proceeded to raise his voice and Cuss me out so I cussed back at him and told him “I’m paying the amount you want and I’m taking the matter to my lawyer.” He then continued to raise his voice and try to argue. So, I said “come on I’m paying the amount you want stop trying to argue I’ll let my lawyer handle it.” He then took my money and said “ok, I’ll be surprised if your lawyer even picks up the phone to look at this you’re stupid.” He started to walk over to verify the money and then put it in the register and I said “you must not know what the pawn laws are if you’re making up you’re own policy” he then responded aggressively and said “I’m most likely the only one in this pawn shop who read chapter 40 from top to bottom so whatever you say Mr. Finance.” I then again let him know that I will be having my lawyer reach out.” He then said “You’re * stupid.” so I then said “And you’re * goofy.” He then gave me back my $4 in change since I didn’t have exact change. I then said I’m going to take the yellow part of the contract that’s supposed to be my copy and he said no you can’t take it this is ours. He also did not provide me any receipt proving I paid the amount they requested to pick up my items. Then he proceed to command another worker to get my stuff like he was a slave. The guy he commanded then handed me my things. Then one of the youngest people to work in the pawn shop that looked no older than a teenager came up from having a whole separate conversation with someone else and said “Stop cussing, you are excused now sir.” Like he just condones his coworkers behavior and Language towards customers. Mean while to say he’s upset someone brought knowledge to the table with his coworker so he had to step out of his totally separate conversation to be a smart aleck.

If I could post no stars I would. Be VERY CAUTIOUS when pawning anything at this pawn shop. They will also try to bribe you to get a good review which is reflected on my original review at the very bottom. Make sure you have access to a lawyer because you may need one. They will break state Pawn Regulation Laws. They lie about all fees on the contract that they make you sign. They Will tell you that you can’t keep your contract or have a copy of the one you sign so make sure you take a picture of it. They will charge hidden fees that are not listed on the contract anywhere and then claim they have the fees for some fantasy reason that they make up in their head that’s not on the contract. Try to avoid at all costs.

Original:Came in to pawn a couple things and received excellent customer service. Definitely recommend coming to this pawn shop for all...

We called ahead intending to sell a Michael Kors Bancroft bag to this location. The man on the phone told us that the shop deals in luxury bags and that they would be happy to take a look at our item provided that it was new. (RED FLAG #1) Upon entering the property, my wife and I found that the general atmosphere was calm. The store was clean and didn’t have any orders despite the cheap white scented candle burning behind the counter. We were greeted almost immediately, even though several people were browsing and speaking with employees. My wife presented the all-black Michael Kors Bancroft bag to a male employee who quickly announced to his nearby female coworker that “This is the bag.”

The male almost snatched the fifteen hundred dollar bag from my wife and proceeded to clumsily search, threw the bag’s compartments while a few open pens, including an open sharpie, lay just centimeters away from the leather. (RED FALG #2) We visited another shop earlier in the day who treated the bag with extreme care, so this was quite alarming. He asked us what we were looking to sell it for. We responded with 30% of the retail cost of the bag while presenting him with the receipt. He ignored the receipt and dashed over to a computer leaving my wife and I to browse the store for a few moments.

We noticed several obvious knock off bags that were priced at twelve hundred to three thousand dollars on high shelves. The man returned loudly, announcing that one of the bags had just sold on eBay for $420. A few customers who were selling new electronic equipment glanced our way with mischievous interest. I told him that the bag can be found on the arms of many women such as Kim Kardashian, Rebecca Romijn, and Angelina Jolie. In truth, It cant be found in stores due to its popularity and many are on long waitlists and besides we have the receipt complete with serial number.

The man rudely lectured me on how I must have bought this bag at a markup store when his grouchy female coworker turned away from her customers and loudly informed me that anyone can pay retail for anything. She turned around and offered her customers fifty dollars for what appeared to be stolen items worth hundreds more and chuckled, nodding in our direction. (RED FALG #3) My wife and I thanked the man and the rude obese expert in retail pricing of exclusive luxury bags for their time and returned to our SUV parked just outside to find that the male had followed us and watched us enter our car. His eyes popped out of his head a bit when he read the word LandRover. He stumbled distracted, and a bit defeated on his way to his 5-year-old Audi a3.

I am not angry with the people at this shop. I feel that they are ignorant when it comes to high fashion items or drown right thieves. Our asking price was beyond fair for this unicorn item. In truth, I’m just disappointed in myself for even going to a place like this. Guess we should keep that appointment with the luxury consignment...

Pawned some gold for $1,200 ( one gold chain 27grams, one pendant 3 grams, 2 gold rings 10grams each ) i have been paying the monthly fees of $230 to extended for another month, for about 9 months. The last month I was maybe late on payment for 2 weeks or 3 weeks. I didnt receive a notification about my payment being due. So when I called to ask about the jewelry I pawned, they said the CHAIN has been SOLD and one of the rings, but the other ring and the pendant was on display. They said I was about to but back the pendant and ring with 40% off since it was technically still my property. Which i winded up paying $1,000 to take out the pendant and ring. I do understand that I was late on my payment and I guess they do have the right to sell it not 100% sure but I would not recommend taking your jewelry here. I do believe they just kept the chain and ring and sold it for 3k or more. Its just odd that the chain sold so quick and other ring. The worker who was there when I bought back the rest of my jewelry said they should have send me a notification that my payment was due. I just would recommend going to the pawn shop in dale city or the one on top of route one in Woodbridge or there's one in Pentagon city...