Furniture To Go — Attraction in Dallas

Absolutely love our furniture that Alfred helped us out with. I will be completely honest in this review just like I’d expect the next person to be. Alfred was such a genuine & kind salesperson he made the shopping experience here amazing. But I will say I did have a bad experience & inconsistencies in the beginning on the day of our delivery. The moving company they use is a third party & apparently not at all a part of this particular store so if you have an issue that arises with them they can only help out so much. one of the delivery men (tall slim hispanic man with some tattoos) was quite unpleasant, didn’t care to setup certain things with the couches even though it’s something you pay for in your purchase & had an attitude when being told he didn’t install a part of the sectional correctly. I will say to make a long story short Gustavo & Alfred went above & beyond to correct the mistakes & inconveniences that went on the day of the delivery. They made sure we were 100% taken care of & satisfied. I can’t say better things about Alfred, he is completely professional, accommodating, attentive, and even played with our frenchie & pit bull that kept getting in the way when he was helping set up our furniture. If this man hasn’t received a raise yet he sure as hell needs to because I will definitely be a continued customer in the future because of his hospitality & getting things done the right way. And again of course Gustavo was also very kind on the phone and understanding & I respect that. The only thing I’d recommend is to find a better moving company that doesn’t give that same interaction with customers that we received, we should get what we pay for 100%. The furniture here is beautiful, sturdy & well made I absolutely recommend this store & Alfred & Gustavo if you need help with your next purchase!! Thank you gentlemen again, your help that day is absolutely...

I spoke with Mark about a desk that I’d seen him post and I was going to originally pay for it and pick it up in the box but I decided to go in instead. I’m glad I did. I went in for a desk and left with that same desk, a reclining sofa set, and a lamp that stands over 5 feet tall! He’s kind and very patient. I was very indecisive but he never left me and talked me through my options. He also informed me of a protection plan that’s offered to give me even more peace of mind about my purchases! So very thankful on this cold day! Thank you Mark :)

Updated: I bought a $150 insurance plan on the furniture I purchased from this place. The sofas are cheap and a spring pushed through the bottom and also was missing screws. My furniture came put together so I was unaware. I attempted to file a claim and have someone come out and fix it and the claim was denied. They don’t cover it even though the brochure I was given clearly states it does. Be careful buying things from these people. I will never purchase anything from them again!

Update: mark reached out and replaced the broken sofa. Sadly the new sofa broke even worse than the first one did. They have nice furniture but be cautious when buying big items from them. Maybe I just bought trash and thought it was treasure. Now I have a loveseat that will not recline because it broke just from sitting. Weird. 1...

Let me start by saying Jose is the best! My experience with furniture2go was far superior to even what I thought it would be. I checked out their Facebook page, so I was pretty sure what it was that I was looking for. As soon as I got to the store, Jose had introduced himself to us and let us know that anything we needed he would take care of. That was an understatement. Jose walked us through everything that I was looking for. He answered any questions that we had. Jose went out of his way to make sure that every piece was exactly what we were looking for and in brand-new perfect quality. There was a specific dining set that we were looking for and all he had in stock was the floor model. The floor model was in perfect condition, so I was okay with taking it. But Jose went out of his way to find that specific piece for me, brand new and ready to go. He set up the delivery for priority, which was not very expensive at all, and they delivered the pieces promptly and in great condition. Everything came exactly as it was expected to be, and the entire process was incredibly refreshing. It is rare these days that you get such great customer service, great prices, and exceptional delivery experiences. I would 100% recommend Furniture to go and I would 100% recommend...