GameStop — Attraction in Dallas

I'd give negative stars if I could. Long story short, I'll never buy anything from gamestop again. And this particular store is to blame. Sold me a broken controller, and wouldn't take the return.

I purchased a pre owned refurbished PS5 controller from gamestop online, this store was the closest one to have it. All the way across the metroplex for me. Finally make it home and it's broken, the thumbstick has me spinning in circles. Update doesn't work.

Pissed, but I'll just take it back tomorrow. Phone rep says you have to take it to the same store to return. So today I walk in to return and they tell me we can't take defective items back, on this day only, for inventory reasons. In fact, they said no gamestop can take back defective items, on this sunday only. Tomorrow you can return. Now, I'm really pissed. This controller, that was only 10$ less than new has now cost me gas money for 2 back and forth trips and 2 afternoons.

Out of curiosity, I call another gamestop. He says, I am not sure why they would say that. We can gladly help with your return. I go, it takes 2 mins and I'm out the door. NOW, I am to believe this store lied to me.

So not only did the store sell me a BROKEN 60$ controller, refuse to help me return it the next day, but also lied to me. The most ridiculous waste of time. I'll never spend another cent at...

First off I'm a previous employee at gamestop I have personally worked at this gamestop before also Never I have I ever had someone deny me service at any gamestop. I came in with my Nintendo switch system explaining to the employee that I had just purchased this system from someone and wanted to get it tested out. The employee looks at his manager Mike and asks what he thinks about it. Mike looks at him and asks him if he thinks they have time to test the system out. The employee and Mike look around the store to see how many people were in the store. This is where I'm mind blown. 4 people in the store and none are at the counter asking for any help. Both the manager Mike and employee are at the registers. Anyway the employee proceeds to tell me that they had no time right now because they were busy. I'm seriously irritated at this point. First off they both were NOT helping anyone out. So at the end of it all I ended up driving to another gamestop 20min away to get my system tested and to tell you they had at least 10+ people at their store and still managed to help me out. Seriously gamestop work on your customer service. This is unacceptable. Being a previous employee myself never have I ever had to experience this...

My wife and I went to the store looking for evolving skies booster packs and the new promo card. The store leader Antonio told us that the store was sold out on Pokémon cards but shows us a full box of the Duralodon promo cards. We asked him since the store didn’t have any cards to sell, he can honor the promotion with the preorder that we did for Celebrations (more than $200). He didn’t wanted too.

If you didn’t have cards to sell and that customer is spending more that $200 dollars in cards why won’t you keep that customer happy?

Also, how can you have that box full of promo cards when you are suppose to be giving them since Friday and you confirm that you sold everything?

Is just seems unfair and sketchy that the promos are still there while the store doesn’t have any Pokémon card to sell.

We are very disappointed with this and we really understand why this is a dying industry. If you want to still keeping people to visit your store, just...