LA Fitness — Attraction in Dallas

I’ve been coming to this LA Fitness for a little over a year, and while it has some positives, there are major issues that make it hard to recommend.

On the good side: the facility itself is clean, the ladies’ locker room is well-maintained, there’s a pool, and they do have a sauna. Those basics are solid.

But the problems are impossible to ignore. Several treadmills remain broken for weeks at a time without being repaired. The stair masters/revolving stair climbers are consistently out of order as well. It gives the impression that maintenance is not a priority here, and members are left without full access to equipment they’re paying for.

My biggest disappointment is with the management. They recently cancelled one of the most popular spin fitness classes, taught by Kaye S on Mondays and Wednesdays at 5:30. Her classes were consistently full—far more than many of the others—but instead of supporting that success, they quietly pulled it. Then, when they “tried” to move it, they scheduled it at inconvenient times (Friday evenings) where they knew attendance would drop off. It felt shady and poorly handled, especially since they didn’t even give her warning. Meanwhile, other classes were protected—like body pump, yoga, and certain spin classes earlier in the day or on Saturday mornings—so the selective decision-making is frustrating and unfair.

And here’s the kicker: by cancelling Kay’s class, management completely eliminated ALL evening spin classes. None. So now, if you work during the day and relied on evening spin as part of your routine, you’re just out of luck. The gym bent over backwards to accommodate other classes, but spin members were simply cut off. This sends a clear message about what management prioritizes—and it’s not the members who filled those spin classes every week. As Kae is a great instructor she was able to transfer and several members cancelled their membership to follow her to her classes now being taught at Crunch fitness in Duncanville that just opened.

To make matters worse, they removed the spin room entirely to create a Pilates room. Instead of being transparent about this change, all they’ve said is that a Pilates class is “coming in September”—but no one knows when. What day? What time? No details are shared. Yet there are signs all over promoting it as if it’s ready to go. In the meantime, spin bikes are crammed against the wall in the main aerobics room, and every participant has to drag a bike out and set it up in the middle of the floor before class. It’s messy, disorganized, and feels like management is prioritizing marketing hype over member experience.

They claim a new Pilates class is coming, but with no start date or clear communication, it just feels like smoke and mirrors.

The only reason I keep coming here is because it’s the most convenient location to my house. But if you’re considering this gym, keep in mind: the facility is clean, yes—but the management is unaccommodating, and doesn’t prioritize fixing machines or supporting classes that members actually enjoy.enjoy...

Update: Since writing my original review, there have been noticeable staff and facility improvements at this location. Paris, in particular, has been amazing, it’s clear he genuinely cares about the members and the condition of the gym. The cleanliness issues I mentioned before have been addressed, and there are now more trash cans available to help keep things maintained. Equipment upkeep has become much more consistent, and the men’s locker room is being looked after more carefully. Overall, the gym feels much better managed, and I’d now definitely recommend this location to anyone in the area looking for a well-equipped and well- run LA Fitness.

Old review: I would not recommend this location to anyone. It’s worth a drive to get access to a properly functioning gym. I’ve been a member of LA Fitness for over 13 years and have used many locations, and this is by far the worst-managed one. It’s extremely busy, yet that doesn’t seem to motivate the management to keep the equipment or facility in decent condition.

Several sinks in the men’s locker room consistently have no soap. I can’t tell if they’re broken or just never refilled. The paper towel dispensers are empty at least twice a week, so you end up wiping your hands on your clothes after washing. The sanitizing wipe stations for cleaning equipment are also frequently empty.

I’ve even had a cleaning crew member mop my treadmill while I was using it, maybe take care of the soap and towels instead?

As for the equipment itself, there have been at least 4 to 6 treadmills out of order for months. It’s frustrating to see so many machines sitting unused during peak hours. The stair masters are often in the same condition.

This place feels like the forgotten child of LA Fitness. The front desk staff are always friendly, but it’s not enough to make up for what feels like a makeshift...

I have been coming to this gym for over six years now and over the last few weeks. I have been noticing that this gym is very dirty. Now they no longer wipe down the machines. They also vacuum on the turf area where people are supposed to be working out in the morning between five and seven is when I work out and there’s nowhere else to do abdominals or crunches because they have the exercise room closed when there are no classes during those times. The workout room has always been open at 5am over the last 6YRS that I’ve been coming all the other gyms have that area open. I was told that the reason why they closed it is because people leave their weights there. I suggested that they put up signs so that people can take their weights back And they basically flat out told me that if one messes it up, they mess it up for everyone else. I think that is not fair. Also, I think that it is their job to actually walk around the gym and see if there’s any areas that need to be cleaned because the floor was dirty and the trashcan in the pool was super full. It was full of water bottles and it was only 6:30 AM so basically, no one is cleaning the gym like they’re supposed to and they are interrupting the people that are working out while vacuuming during the turf area where people do their abdominal crunches. This gym has become very packed and they should open up the exercise room specially if there are no classes during that time, I told him that I like my privacy and that is where I do my lunges and my abdominals and they basically told me oh well. One MANAGEMENT lady named Faith Perez basically said if they need privacy they should workout at home this infuriates me the way she told her employee that and talks to them very degrading. These videos are of...