LA Fitness — Attraction in Dallas

For the good - The entire PT team - particularly Terence L and Alex L. Terence is in charge of the personal fitness program and he does an amazing job! When 2022 started, I knew I had to get back in shape (the Pandemic had a serious effect on my weight and fitness). I had noticed the personal training area before, but was never impressed by the trainers I had seen. Then Terence came on board and I noticed a change in what was happening. So, I decided to approach and discuss what I was looking to do for my health and fitness. Terence took the time to really listen to what I needed (including my financial expectations). he walked me through his program and what to expect once I signed up. The genuine interest in what I wanted was there and made me feel like I was being truly heard by a PT. We worked a program I could afford and I signed up! Terence checks in on me and my progress from time to time and shows a genuine interest in the success of his trainers, me and the program. A total asset to this particular gym and to LA Fitness overall

Next up is Alex L. He is my personal trainer and he knows his stuff! He is not just going through the motions of "another client to train". he is paying attention to my strengths and weaknesses. He is making certain that I use the proper form and don't just plow through the exercise to get it done. He pushes my limits but immediately notices when I am heading towards a potential injury. He guides me in understanding the macros and nutrients I a take in and does not let me slide back in to bad habits. We have a good time when I have my training sessions all while improving my health and fitness. Alex is a trainer I would recommend to anyone and everyone that wants a person to teach them rather than a trainer going through the motions.

The Bad - There is a lack of presence on the floor throughout the day by staff (other than trainers) to monitor activity. The "gymbos" who work out on the machines and think that dropping the weights hard is supposed to be impressive have broken machines that sit for months without being repaired. There are at least three machines I have noticed since January that have not been repaired and there is no answer from the GM as to when they will be. This of course causes waiting lines for the machines that are working. We pay for a fully functioning gym and the repairs should not be taking this long.

Up next - the jacuzzi. The jets only work about 60% of the time you get in and they are weak when they do. The temperature does not seem to be properly regulated. It is decently warm to tepid at best. I have measured the temperatures between 87 degrees and 96 degrees - best temps for a sauna are 100 degrees - 102 degrees. Also, it truly needs to be drained, scrubbed out and serviced right away. the bottom looks so dirty and stained that people do not use it as much because it looks disgusting.

The Sauna in the men's side. Another temperature issue. a regular temperature on a sauna should be 150 - 175 degrees in order to boost your metabolic rate and assist in health and fitness improvement. I have measured the temp in this sauna and it has never reached this temperature set. The highest I have seen it is 137 degrees (sometimes as low as 101 degrees). It seems as if management once again does not do proper checks on this or the jacuzzi.

Another item, lately, the shrinking of the area used by the people that PAY for Personal Training. This may have been a word from corporate, maybe not (I do not know nor do I care) - it should not be shrinking! I know that our contracts for PT do not state that there is a reserved area for our training. But keep in mind that we do pay above and beyond our membership for this benefit. We should be given consideration instead of lame excuses and eyeballing when asked why it shrank. The GM should be focused on the repairs needed and not shrinking the training area. Your training team has really stepped up the game and you should be applauding them not...

This location is typical for L.A. Fitness in terms of its equipment and cleanliness, both of which are very good. This one is larger than others and has a basketball court and pool. The locker room is typically kept clean and orderly.

There are problems with this location that are not problematic elsewhere. The staff is inconsistent in their friendliness & being respectful. Some are very friendly & courteous while others are cold & indifferent. Those patronizing this location tend to be urban transient workers who have no manners or sense of civility. They are cold and even take umbrage if you ask them if they are using a piece of equipment they are standing near before using it. They perceive my courtesy as a nuisance. On an interpersonal level, this location is very unpleasant with a collection of people who are trying their best to avoid any human contact with anyone else. They are disrespectful, churlish & barely human. They are lacking in basic human qualities of sociability and civic friendship. Afterall, we are in the South with its cultural premium on honor & showing others consideration.

The management of this location cannot help the clientele being jerks, but they don't have to facilitate such behavior nor do they have to engage in such behavior themselves. Recently, I stood in line behind another patron to check in with my phone number. I refuse to carry my cell phone with me continuously when exercising, which is the way that most people check in. When the man in front of me finished with whatever he was speaking with the attendant about, I stepped up & started to greet the girl on duty when suddenly another customer entered & cut in front of me & started to spit out his phone number. I instantly objected & forcefully pointed out that I was next in line. I directly confronted the other customer in no uncertain terms. He arrogantly just kept right on going. The girl at the desk ignored me as she typed in the interloper's phone number and let him in ahead of me even though I had been standing in line for several minutes. I told off the other customer & then turned my anger on the attendant who allowed this other customer to cut in front of me. She never apologized. She instead said falsely, i.e. lied, that she thought I was about to use a cell phone to check in, which I would have already done so if I had been using a cell phone. I also clearly objected to the jerk's cutting in front of me before he could get his phone number out. She then told me in anger to stop complaining and that my complaining with disrespectful to her even though she had been the first, along with the other customer, to treat me disrespectfully.

Expressing anger by simply pointing out the injustice in a forceful tone of voice, with no foul language or personally abusive attacks, is not disrespectful. If someone desires to be treated civilly, then they must first show civility, which was sorely lacking here on the part of the other customer & the attendant. The question is what emotions are appropriate. Anger when a person has been wronged is appropriate, and the appropriate response to another's anger when the person who has committed the wrong is not anger but guilt. Guilt then motivates the wrongdoer to set things aright-with an apology or whatever compensation is appropriate. Then the apology should motivate a spirit of forgiveness in the person aggreived. But there can be no mercy or forgiveness reasonably shown until the wrongdoer exhibits contrition. In this case, neither the aggressive crude customer nor the insensitive attendant ever showed any remorse.

I asked to speak to the manager. One never came even though I waited for several minutes. I needed to leave since I had an appointment to drop off my car for repairs. I do not plan to visit this location again, and unless you like cold, rude people would suggest that you...

I was an LA fitness member in California years ago. This one is closest to my house here in Dallas so that's the only reason we go to the "signature"/more expensive gym. Crazy thing is that there is literally nothing different from the LA fitness in CA that wasn't "signature."

Maybe Wi-Fi was recently implemented because I get it. It's difficult to get on to because you have to go to an obscure website while not connected and accept the terms and conditions. Then when you do get it, it's super spotty and lasts about 30 minutes. They need to make it where you literally just click that WiFi option.

The pool. I specifically switched to LA Fitness because the downtown 24 hour doesn't have a pool. I was told the pool area is cleaned every other day and the pool chemicals are checked every other day. What they meant was someone comes and sprays all the grossness into the pool and the jacuzzi (literally every time) and somehow I saw the same band-aid laying next to the pool for three days. The water is also always cloudy. And the major thing missing I've had at every gym that had a pool, is a bathing suit spinners so you also get to take your soaking wet suit home with you.

The other major annoyance at this gym is the temperature. It literally feels like you're in a hot yoga studio no matter where you are. Everyone is dripping with sweat even doing a light walk on the treadmill. Maybe they think it helps. Idk. On top of that, the toilets are located in a door past the locker rooms near the sauna so it's about another 10 degrees hotter. So anytime you have to use the restroom you're going to start sweating too.

The staff who do the "assessment" need to be educated. Not everyone who joins a gym is a first timer or new to working out. Telling people nutrition has nothing to do with weight and it's all about how much you work out is a lie. So going through a bunch of questions about food and workout is insulting. It should be gauged on the customers experience.

The last complaint is the lack of exercise balls, kettle balls, ropes, boxes, etc. All of that is reserved for people doing personal training. Even at the crappie 24 hour fitness they had all that for open use. There is also a HUGE lack of space to stretch or do body weight workouts when there is a class. There's two mats that fit about 8 people, so Saturday morning when the gym is full you're literally forced to just find a spot on the floor somewhere.

On the positive side, people mostly clean up after themselves and machines are normally free (before 7 am), and the gym is...