Play Street Museum - Lake Highlands — Attraction in Dallas

While what the facility generally offers for the kids is great, I was extremely disappointed with their imposed timeline for cleanup for my daughter’s party. We paid hundreds for a mere 90-minute party. But 20 minutes before the party is over they start taking down all your decorations and packing your things up—what feels like them starting to kick you and your guests out so you are out promptly at the end of your 90 minutes. The look of confusion/discomfort on my guests’ mothers faces said it all. It was embarrassing to me. I even asked some of the decorations to stay up longer; they came down anyway. They claimed they have to do this to get ready for the next party and to clean for Covid. But I didn’t pay for the next party’s setup. They could staff to accommodate the schedule they set for their parties. And after we were all out, from what I saw through the windows, their pace of cleaning didn’t appear expeditious. After all the planning and time I put into the party (I decorated myself), I didn’t appreciate feeling like we were all being rushed out well before our party ended. I didn’t have time to just enjoy the end of the party with my daughter after all the cake and stuff because I had to deal with them cleaning/packing up. Their justification is also that the kids don’t notice because they are playing in another area. That wasn’t true. My daughter did notice. And even if she hadn’t—does that matter? A birthday party is for the family and guests too. It ends with everyone feeling kicked/rushed out. This upset me and my family way more than it did my daughter. If I had known this before we booked, we probably would have come up with a plan B given the price tag.

Response to below: you do a lot more than just clean up the food/drink area and take presents out to the car. You actually tear down the decorations, which sends a clear message of “get out” way before the party ends. Thirty minutes of set-up time before the party doesn’t offset the twenty minutes of actual party time taken away at the end. If I were running a business, if someone booked a 90 minute party, they would get a 90 minute party. I certainly wouldn’t spring on them the day before their party that I plan to start taking all decor down 20 minutes early. Maybe this was disclosed in some fine print somewhere. If so, then my bad. But when I booked a 90 minute party, that’s what I expected to get - not a 70 minute party and then 20 minutes of the kids simply being permitted to use the play area while we...

Overall, the experience at Play Street Museum for our birthday party was good. The staff was helpful at the beginning, assisting me in organizing everything and ensuring that the setup went smoothly. Our guests enjoyed the party and the facility, which was well-suited for the occasion.

However, there were a few significant downsides that left me quite upset. The party felt rushed toward the end. The staff started cleaning up 30 minutes before the party officially ended, which disrupted the flow. To make matters worse, one staff member asked me to request my guests to leave 7 minutes before the scheduled end time. Considering the party is already limited to just 90 minutes, this felt unnecessary and rude.

Additionally, while organizing my belongings, the staff packed garbage—like empty boxes and wrapping paper—into my bags, which I discovered later. Unfortunately, they also included some of the gifts I had prepared for my guests, so I didn’t get the chance to hand them out. Moreover, the extra snacks and drinks I brought were kept under their counter and not replenished when supplies ran low during the party.

While the venue itself was nice and the initial support was appreciated, the way the event concluded left a sour taste. I hope they work on better time management and guest service to ensure a smoother and more respectful experience...

My husband was deployed overseas, and I was desperate to find a safe, clean place to take both of my kids to. We stumbled across Play Street and fell in love. We visited dozens of times throughout our stay in Texas.

The place was always clean, the staff took care to disinfect toys and play areas often, and they were always so kind and patient with not just my daughters, but all of the children there. Overall, it was just a really lovely place for my kids’ imagination to run wild, and it gave them an opportunity to socialize with other children their age in a safe environment.

Each child gets a wooden coin to exchange for a free snack of their choice during their playtime. I always made it a point to let my kids pick their snacks on our way out the door to ease the upset that came with leaving; (my kids would probably live there if they could!)

Lastly, I’d like to thank all of the staff whom we had the pleasure of interacting with during our visits. They were aware of our situation and always made it a point to make us feel welcome and ensure that we had a fun time. I’d recommend Play Street, specifically this location, to anyone with little ones. We look forward to coming back and...