LA Fitness — Local services in Dallas

I have been to 5 of the clubs in Dallas, Mostly Mockingbird, Greenville and Skillman locations. I will give reviews for each club starting with the current Skillman location. I have been a membership with LA Fitness since May of 2015. I started with independent workouts. I began with a personal trainer in August of 2015. Far and few are the good trainers. The girl Alex is a joke at the Skillman location. She knows little of what she does and has a bad attitude but she makes LA Fitness look good by her physic and gets the guys attention. I guess that IS her asset. She plays on her phone a lot, and the guys flirt with her. She does not pay attention to her clients with correct body positioning, and technique. I am just waiting for an injury to occur with one of her clients. She was my first trainer at this club. She shows up over 15 minutes late. I wanted to end it with her and she begged me to give her a chance. I did and that was the last training session with her. I was told by Conner that she was good. He was wrong. I was also informed by him that he would communicate my needs and goals. She didn't get any of that information, instead she stated she would give me a work out that she uses for her self. Does she not know that she needs to work with the clients needs and physical requirements rather than her own personal routine? No, she does not care what your training needs are only what works for her. I see her work with her clients and it is scary. Ever since I ended the training with her she shows NO PROFESSIONALISM, instead a bad attitude. She gets paid for her looks not her training. The other trainers are master trainers and will not work with you unless you pay the fee. I had over 58 training sessions I wanted to use but not waste on an inexperienced trainer. I got one good trainer and he left for another job in his education field. I was most disappointed with LA Fitness Cooperate which insisted I pay extra money on top of the $4,000 already paid to get a better trainer. The only trainers available were master trainers. You would think that they would give you some leniency but it is a business and you have to look out for yourself and not believe what you hear. The place is over all clean and the people are nice and personal. I am giving a ONE STAR for the trainer ALEX and the COOPERATE OFFICE. By the way do not let the VP Manager, TRAVIS ever sell...

This review is not focused on the facility itself. The facility is decent and never crowded so that's a plus. But I have been in between jobs and moving apartments so for this month I was not able to pay. I got a call from them asking about my payment I told them I would be able to pay it at the end of next week as I just started my new position. He asked if I had a credit card I told him no, he asked if I had another checking account I told him no. He then asked if i wanted to keep getting phone calls everyday until it is paid. I said sure. I figured that's what his job was so I went along with it. As soon as I hung up I received another phone call from the same number. I sent it to voicemail and not even two seconds later he called again. 3 times in less than a minute of each other. Completely unprofessional. I picked up and he mumbled his name and I asked him what he wanted, he said I knew what he was calling for and I told him I would pay next week. I asked if he was going to keep calling and he said he was..well probably not today but he will be doing the same thing tomorrow. I asked what his name was and he told me to have a good day and hung up on me. i called back very upset and asked to figure out who this person was, they said they would look into and then I spoke to the manager who told me that in their policy it is ok for them to call like that to settle. I call that HARRASMENT! They said they would look into it and take my name off so I won't get any more calls. I called back an hour later because I wanted to find out if they had found out what had happened or who it was. They said they made a note and will call me back. Nobody I spoke to sympathized or sounded genuine when they "apologized". And she said I was harassing them...I told her if it was ok for this employee to do that to me it was ok for me to call back and try to figure this out. I understand that it is my responsibility to pay, but life happens. It was going to get paid, but after the lack of customer service I will still pay my remaining balance and I am definitely cancelling my membership. Very...

DO NOT GET THE PERSONAL TRAINING!!!!!!!!

I never make reviews, but I went thru too much with this place. I signed up for the personal training and the next day I decided to cancel it so I would call and they said they’d put a note for the manager to call me .. days go by , not a single call/text. So I go up there and they tell me she’s busy but they’ll leave NOTE for her. I say okay.. days go by , she next calls/texts. And let me include im not going to any of the training sessions so 200$ is being taken out of my account every month! So I finally get a hold of her and she’s like well , you had to have call in 3 days after you signed up for personal trainer and I DID ! but because of the untrained staff I assume they didn’t write her notes down for her or maybe the manager just simply didn’t care and didn’t want to help me. Every time I went up there she wasn’t there or she couldn’t get to me. She said she’s there from 9-5 and I have to work so I get there about 4-410 and she’s already gone? So this week I go up there and tell them tell me what ever I need to pay so I can get out this damn contract (btw she wasn’t there again had to talk to someone else because I wasn’t walking away this time) they tell me it’s a 50% buy out so I paid what I needed to pay and then they charged me again this morning! The 200$! And my wife called them to see what’s going on and now they’re saying they can only give me back 100$ and it’ll be back in 14 business days. What a joke. I always went to small gyms , but I wanted to try something better and I thought it was LA but I was wrong. I’ll never be coming back here atleast not to this location. Before coming here hope you see this review and the others that had similar...