Ulta Beauty — Attraction in Dallas

Absolute TRASH!!

I just got off the phone with this location. Between “Sam” and whatever manager was working on 4/25/25, I will NEVER shop at Ulta again!

Returned some items in store today. I wanted to use the credit to buy items online, which were out of stock at that physical location. Sam told me that she would give me a store credit card with the returned amount, and I could then buy an E gift card that I could use online with that store credit card.

After 30 minutes of trying to convert the store credit card into an E gift card, I ended up calling the main Ulta customer care. They were so incredibly rude. I heard a gaggle of people laughing in the background, and it was clear that I was being constantly muted. Eventually, the glorious sales representative just hung up on me.

I called back and asked for a manager. The woman explained to me that all of the information I was given in store was incorrect. She said that you can never use a store credit card to purchase an E gift card.

I then called back the original store that I was at earlier in the morning and spoke with Sam. She told me that she meant that I could have received a gift card in store as opposed to the store credit card. That is not what I heard. She then said that she could convert the store credit card into an E gift card, but that she would have to read the number to me over the phone. I told her I was fine with that, and she checked with the manager to see if that would be OK.

The manager then got on the line who was so condescending. I explained to her that I don’t have an Ulta location physically near me that is convenient. She scoffed at that and didn’t believe it. I then told her that Sam was supposed to be checking with her to see if she could convert the store credit card into an E gift card, and she then told me they can’t do that either. She also explained that they don’t allow you to receive a gift card for store credit in the store typically. So which is it? Both employees are contradicting one another.

I told her how unhappy I was with this entire situation. They intentionally make it where you have to return to a physical store in order to purchase anything with your credit, which makes it much less convenient than if you were just able to purchase the items online. That is the entire point. They want to make it as difficult as possible for you to use your store credit.

When I told the manager that I would never use Ulta again, she said “well, that’s on you.” Obviously, I didn’t take that rude response well.

Thanks, Ulta! I’m so glad I get to spend my birthday going from store to store trying to find one lipgloss in stock. You suck, and I’ll NEVER shop with you again. It’s Sephora from...

So rude. I can now see why their most recent reviews are low and about their staff. First of all, i have enjoyed Ulta till today. This store has such rude staff. I came around 3:15pm on Sunday to pickup my online order. (Since i did like this store) i shopped around some MORE before picking up my order. Walking in the cashiers are all sitting around instead of working. Makeup shelves looked bare and trashed, usually-signs of lazy workers who arent on top of it. At least help your customers, nope not even a greeting or a "how can I help you". Well after looking around, i go pay for my items. They ask me for my # and as much as I hate giving out my number i give it. THEY HAVE ALL MY INFO in their system. (Remember this.) I pay and walk to the pick up desk. I tell the lady of color at the desk, i have an order and start looking on my phone for my confirmation #. She then asks for my name and I give my first name only. As the email confirmation should be enough. I never remember what name I use sometimes. (Privacy reasons). The lady at the desk asks for my ID. (The one day I forget it running after a toddler, youll know if you have kids.) I told her I dont have it and she tells me its part of their policy and should be on the email. I ask her to show me on my email. With a rude attitude she says " im not touching your phone" (first of all, i dont care if your germaphobe, dont touch my phone, but answer the question) she cant even answer the question to help. I told her i have an email confirmation and thats not enough? Let alone ULTA HAS ALL MY INFO already in their system!

It's ridiculous, I live 20 miles away & I made a special trip to come pick up a lip liner and nail polish. Seriously?! I online shop often and I just show them my email confirmation and were good. You're not a bank or IRS to need my personal info to begin with. You're just selling makeup! Lol

I left, called their customer service line and left a report. The old lady at the pick up counter is bitter, rude and does not know customer service. Well now you can keep your stuff and put it away. Maybe that will put you to work.

I do not recommend coming to this store for anything until they do some extreme customer service training.

Go to Sephora, paying more for customer service is worth it....

Subject: Feedback on Curbside Pickup Experience at Ulta - Lemmon Ave

I would like to provide feedback regarding my recent experience with the curbside pickup process at the Ulta location on Lemmon Ave.

On my initial attempt to use the service, I noticed that the app indicated that curbside pickup was unavailable. I decided to wait until the following day to try again, but the same restriction was displayed. The next day, I arrived at the store with my barcode and keys, expecting a quick process.

However, I encountered an issue with one of the short-female Hispanic representatives, who informed me that I needed to present an ID to complete the pickup. I explained that the app did not mention this requirement. Unfortunately, the representative and I had a disagreement about the information provided in the app. Afterward, I had to return to my car to retrieve my ID.

To my surprise, the representative opened my package without my consent, which made me uncomfortable as I felt my privacy was violated. After receiving my package, I left the store feeling quite disappointed with the overall experience.

I believe that clear communication and training for employees regarding pickup procedures could greatly enhance customer satisfaction. My experience with curbside pickup at other retailers, where a barcode suffices without the need for an ID, has been much more positive.

Thank you for considering this feedback to improve...