DICK'S Sporting Goods — Attraction in Daly City

If you shop at this location please pay attention to the way how they operate here as far as displaying one price and charging a higher price. I bought two pairs of shoes for my kids and they both were listed as $39.99 each. I took them to the cashier, Elvie, and she rang me up with a total of $160 plus sale tax. To my amaze I told her of the different price. The cashier said "hmm let's go and check." I took her to the there and showed her the display and its price. She then said " let me check with my manager." Let me also say this; this was not the first time this happened. Anyways, since she has to check with her manager, I thought I should bring it up to the manager's attention as well. BTW the manager was Michelle (name tag around her neck.) Me: Hi, you are the manager? Manager: Nodding her head and said "What?" (At this time she was sorting out a rack of clothes) For informational purposes, after she nodded her head and said what she returned to doing what she was doing, sorting clothes on the rack and did not look at me the whole time we exchanging our conversation. Me: Excuse me, but I would like to let you know that there is a pair of shoes that displayed for one price but the cashier rang me up with a much higher price. Manager: "Are you sure it is on the right display?" (How do I know right? Was she implicating that I put it there to hustle? If anything the manager should find out right?) Me: I walked away, but quickly turn around to get in my last word. That is very rude of you as a manager you know that right? Manager: Well, you walked away. What do you expect me to do? Well so the price is wrong? She then said "Tell the cashier to adjust it." Me: I m sorry? That is kind of rude of you as a manager! You are missing the point. The reason I brought it up to your attention so that you can change the display price. Manager: Have a nice day! With an attitude.

So the entire conversation the manager displayed unwillingness to do customer service, instead being very argumentative, rude...

I'm hoping the management team at this store reads this review. I shopped at your store last week to purchase several items for my husband's birthday. I spent almost an hour in your store and none of your employees ever approached me to ask me if I needed help. I was on my own in a sea of clothing racks. You have 8 registers in the store and only two were open by the time I was ready to pay. I stood in line another 10 minutes waiting to give you my money.

I had to return an item today and once again no one to help me in the store. I finally found a item to purchase with the store credit I knew that I would have from my return. When I made my way to the register their was only one open with three people ahead of me in line. Again, another 10 minute wait hoping that another employee (or manager) would notice the line and open another register. At last, I was able to get my credit for my return, make my purchase and be on my merry way. When I arrived home and opened my shopping bag the plastic security clamp was still attached to my garment.

Yikes! The thought of repeating this experience does not make me happy. I know the owners of your business spent millions of dollars building this state of the art building along with massive amounts of inventory. WHY would they not invest money in employees that have experience in the product they are selling and are helping...

It’s been 5 years since I reviewed Dicks Serramonte. We go from 3 to 2 stars. The golf section is neat and organized, but it used to be full of products like golf bags and carts. Now you could drive an electric golf cart through the area without hitting the golf mannequins. Putter selection is a joke. There used to be double the number of putter brands along the wall. There are no practice balls to try a putter with. Five years ago you could actually use the two golf fitting rooms to hit some 7 irons. Now one is used as storage for merchandise. A number of products like gloves shoes don’t have prices on the packaging so you have to hunt down a sales associate…if you can find one. Dicks needs to install scanners so we can check prices ourselves. Overall, this is the typical downward cycle for big box retail. They try to save on labor cost by having fewer people help, reduce product selection to minimize unsold inventory but end up losing customers who can find a better selection and service elsewhere. Sales go down resulting in more cost cutting and product sku rationalization....