This is the nicest extended stay hotel I have been stayed in to date. I will look for this brand when travelling for work and pleasure in the future. All the staff I experienced were polite and helpful. The hotel is not brand new but is very nicely up kept. I ate breakfast and dinner in-house most days thanks to the kitchen staff. There was a decent variety of served food and a menu is provided in your room so you can plan meals accordingly. You have the ability to dine in or carry out for the meals they provide and beer and wine are also free each evening. There was a full refrigerator in the room I stayed in and a newer grocery store (Harris Teeter) with easy walking distance so I stocked up on milk and fruit and a few other necessities early in the week. If you choose to eat out, there are 4 places (that I've found this week) that are easy walking distance. Sabi and Subway are directly across the street from the hotel. Just a little bit farther away but still easy walking distance are Char-Grill (a burger and chicken place which I did not try) and Ming's Bistro which I would highly recommend. (I reviewed the restaurants that I visited separately as well.) If you are coming to this hotel on business and you have loved ones (or coworkers for that matter :) that you have promised souvenirs to, you need to either pick gifts up at the airport or rent a car. I did not rent a car and stayed at this hotel with no problem what so ever EXCEPT for the souvenir issue. There is literally no place less than a 40 min roundtrip walk that has anything to purchase that isn't food. A minor problem for sure, and certainly not anything to reflect poorly on the hotel- but I did feel it was worth mentioning. Otherwise, the hotel suggested a transportation from the Charlotte airport to the hotel and everything was walking distance from the hotel from that point, no car needed. I stayed on the 4th floor, not on the street side. My room was very quiet. I used the gym several times and it was very nice with newer machines and fresh towels available. I did not use the pool but it looked clean and sat in a glassed in room that was reminiscent of a patio with tables and chairs. All in all, I felt it was an excellent bargain for the money and I would stay here again any time I was in the area. (Also, anytime I see pictures posted by the owner or management, I am extremely wary that maybe they were taken when the property was first opened or taken professionally with staged lighting for advertisement purposes. I took pictures with the intent to post them and it is totally unnecessary. The beautiful pics you see posted are accurate to what I experienced while staying here.)