Quick Lane at Village Ford — Attraction in Dearborn

I have used this establishment's services for several years and not had an issue. The last time I used their services will be my last.

First was with regards to the shuttle. A major driver for me to go to this place is it is next to work and they'll take me to work and pick me up. No loss in time really. This usually works. Once, after an hour and a half of waiting for the shuttle to return me I walked the 3 miles, it was the end of the day. I call this neutral since the next time I needed a shuttle it was faster than expected, however, after waiting 15-20 minutes I walked it again. I mainly want to warn you the shuttle is a convenience, it might not come for you.

I requested work... They did not do the work... But they comped me a rental and gave me a discount on the work. This was a positive. I get it, mistakes happen and they didn't stick me with the bill for their mistake. +2 stars

They did a brake job... Did not put everything back right and the dust shield got dragged into the rotor... They said no damage and fixed free of charge. -1 star

Turns out a bearing had gone bad. It had been that way for approximately 40k miles. I had told them it was making that noise 5 times and asked them to check. Was told everything is fine. Additionally they just replaced those breaks. Didn't the tech have to repackage those bearings when replacing the rotor? -5 stars

I was going here for service because it was convenient, I am not a mechanic, and I am terrible at keeping up with maintenance. The bearing showed me they really are not going to take care of me. Though I must admit in the past they did better than others. One dealership failed to connect up the power system and destroyed part of the AC system due to a loose belt flipping around. Another dealership failed to properly install the air filter and it was exposed becaming moldy (this dealership replaced...

Dropped vehicle off at (NOT) Quick Lane for just an oil change at 9:26 AM and was told it would be an hour to an hour and a half. Came back at 10:15 to check on it/pick up and they could not find the keys or even work order even tell me the status. I asked why he can’t just look in the computer and tell me where it is and he said that was not possible!?? No further help or advice from him other than just to wait for it to show up. How can you run a business this way and not even be able to tell the customer where their vehicle is? If they can’t even get a simple oil change done correctly how do you think any service that’s more detailed will come out? He finally found the keys & work order (that were in the tray behind him the whole time) only to find out they hadn’t even touched it yet. Never again.

Left there and went right to Pat Milliken where I got right in, and they don’t even have...

With the new norm of masking and social distancing, it's great to see a company making it work. I signed up for my appointment online, was greeted as soon as I drove up by a tech who was masked and gloved. The changed my appointment from standard service to quick lane since my issue was only a bad tire. Inside, they are only allowing a certain amount of people at a time, with marked spaces for people who are waiting.... they got me in fast, got me out fast and all done in an extremely professional manner. I had an issue with paperwork that they called me on, they found the problem, and were able to fix my tire quickly. When I picked up the vehicle, it was clean (looks like it had been wiped down prior to me getting there) and getting out was easy peasy. Highly recommend the service dept...