Mile High Car Helper — Attraction in Denver

This was an incredible experience as I worked with both Ryan and Rich to acquire a car I intend to cherish for a very long time to come. The service was exemplary! I purchased my vehicle completely online and remote from the East Coast. Within (2) days, my car was delivered from Colorado to my door in Maryland in excellent condition with the additional documentation sent FedEx overnight and everything was exactly what I had hoped for and expecting. It was such an exciting moment! They even went over the list of my state required safety inspection to ensure I received the best service they could provide at their garage in order to pass the inspection here, (and it did without any serious issue! Bled the brake line for the back wheels and cleaned a connector on the wiper switch and the car was state certified for registration the next day!) From start to finish, I was met with a careful and considerate level of customer service. 'All' of my many questions and concerns were answered fully and efficiently, I received in depth video of each area of the car and in any area I requested, (all around, from above and from underneath), a separate video was also provided for starting and running the car, and an additional report following the video was also provided to me for 'anything' they found that even 'might' be of any concern to me in the way of any noted flaws or imperfections as they went around the vehicle. The process was extremely smooth and very professional. Whenever I am in the market for another vehicle in the future, (which I may be sooner rather than later in order to keep the one I just purchased pristine!), I will be keeping Mile High Car Helper in my browser and contacts 'Favorites' for next time and starting with their inventory for my needs. Grade A++ and 100%! I am one very happy and satisfied customer. Thank you to everyone at Mile High Car Helper that assisted in making this great...

Two of my friends referred me to Mile High Car Helper, because they had had great experiences in the past, but one of them had not so great of an experience more recently—some similarities to my issues. I hired them to sell my subaru, and we agreed to some minor repairs they would make to the car initially, to make it more marketable. They said it would take about a week, but it ended up taking 3 weeks. And, I was reaching out to them about once a week to check on the status, because they weren’t contacting me, and they kept saying it would be posted tomorrow or in 2 days, etc., and then it wouldn’t be. Finally, I spoke with someone else who got the car posted after 3 weeks. Then, a few weeks later, I asked to talk about whether we should lower the price if the car isn’t selling, and we made an agreement to talk about this in a week. I didn’t hear anything on the day we agreed. The next day, I look online to find that they dropped the price without talking to me, and I called to speak with someone and express my concerns. Then, a few weeks after that, I check in again about the price, etc., and I look online to find out they had dropped the price again without talking to me! And, they had dropped it to an amount that was lower than what I had agreed to in the initial contract. It had been 3 months, so I decide to get my car back. Then they tell me they did all of these things to my car without asking me and asked me to pay for them. I explained the issue, and they were willing to negotiate down to what I thought was reasonable. But then! I have the car, and, they had replaced the stereo with a factory stereo, which I had agreed to pay for. And, the stereo isn’t working—the buttons are sticking, and the volume isn’t responding. I call them to talk about this, and they haven’t returned my call. This was an expensive nightmare, and now, I’m worse off with selling my car than I was...

Was very excited to work with these guys. Ended up getting screwed in the end. I called in regards to a vehicle I have been looking for for months. The owner told me that they had somebody who had showed interest already and that he was waiting to hear back from them Then he had called back saying that he wanted to initiate the sale with me. I planned on financing through them so he (Rich) let me know that the first order of business would be submitting a financing application to see if i was eligible. So i submitted my application and within 5 min he called me back and said that my credit was excellent, but that he cant work with me because the other party had called back saying they wanted to buy it.

So basically he initiated a sale with me, pulled my credit report (which hurt my score) and then backed out of the deal bc of another verbal confirmation from a cash buyer. Although admitting that he would make more off my sale he still declined to work with me even though he wrongfully pulled my credit score without then giving me the opportunity to close the sale.

In the end, I would be skeptical of doing business with this dealer. Although Rich thought he was doing the right thing, in reality he was in the wrong for pulling my credit report and then choosing to go with another party who had nothing to lose (financially, unlike myself). Very very upset with the way that this individual decided to represent...