Regal UA Colorado Center — Attraction in Denver

My partner, his out-of-town college friend and I decided to buy tickets to Disney’s latest live-action remake of Aladdin (because, after all, we are children of the nineties.) When we took our seats early, hoping to chat before the movie began, we were interrupted by piercingly-loud advertisements that were impossible to ignore. (In general, I come to the cinema to get away from ads rather than have them forced upon me. At the very least, could you just turn the volume down?) Nevertheless, the trailers started.

No sooner had we gotten to the “turn off-your-cellphones” announcement when a manager came in and began asking each of us if we were here to see Aladdin. As it turned out, we were given the wrong theatre because of some mix-up in scheduling. Instead, we had been sitting in the theatre for John Wick 3. So, the manager led us to another theatre across the complex where Aladdin was already in progress.

Because we knew the original so well, we were pretty sure we had missed most of the opening of the movie, including Aladdin’s first song. So, we found the manager again and asked her if we could get a refund or at least transfer our ticket to a different showing. After all, who wants to miss the beginning of a movie?

Instead of taking responsibility, she tried to convince us that we really didn’t miss much. What?!? After a few moments, however, she begrudgingly agreed to offer us tickets to the next showing starting in a half hour. So we waited in yet another theatre, sat through yet another stream of loud commercials, watched many of the same trailers and, eventually, our movie began.

Contrary to the manager’s claim, we discovered that had we not asked for a new showing, we would have not only missed the opening song but also an entirely new plot point that was introduced in the first few minutes of the film. Our best guess was that we would have missed about fifteen minutes of a $13 movie, which the manager was reluctant to do anything about.

While we were enjoying the movie in the new theatre, I couldn’t help but notice how much dimmer this screen was compared to the other theatres. And, no, this wasn’t a 3D movie. I decided to ignore it and instead write this review.

Here are my three wishes: fix your schedules, trust your patrons and replace the bulbs in...

I used to love this theater, but with last nights customer service experience I changed my rating to 1 star. I walked up to the concession stand and stood there watching the girl behind the counting on her phone. I stood there and saw her manager watching her while I stood there waiting, but saying nothing to her. Another employee walking by with a broom said her name, then she finally looked up from her phone and helped me. I was disappointed with the fact that, even though it was still on the menu with the price, the $6.99 pizza is no longer available. Now the price is $9.99 but is more like NY pizza, which I do not like. I decided to mention it to the manager because it is false advertising and should be addressed. I was again told they do not have the $6.99 pizza anymore, that is all he said. I didn't expect free stuff, but maybe an I am sorry or thank you I will be sure to have it removed from the menu. Nothing to make up for the false advertising or give me confidence that he even cared. There was another manager, dressed up in a suit, that was standing next to him and he also said nothing. I then asked if the heat could be turned down because it was very warm with multiple of my friends agreeing with me. All I was told was well I am cold and 70 is what we must keep the common areas at - there is no way it was only 70. The manager in the suit went into the back. I watched the other manager, who was standing next to the concession stand, on his phone for at least 5 minutes in full view of customers. I believe his name was Jose or Joe. Clearly customer service is horrible when management can not even be an example. It was not a good experience and with the parking lot issues as well...I will most likely take my...

Horrible experience. In a nutshell, the entry process was ridiculous with prepaid/any tickets, a line all over the entry at the base of the escalators with one person slowly reviewing the tickets. A long line for snacks, even if prepaid, which ours were. The entire movie facility, hallways, theatre entry, rows was FILTHY!, overflowing BIG garbage cans everywhere - I mean massively overflowing. Trash. No where to put your trash on the way out except on the floor in the pile. Food, empty food containers, drink cups, candy wrappers, (people! pick up after Yourself!, but I guess that would have just made the piles next To the trash cans Higher and wider.) in almost Every row. The seats were ok but too close to the rows in front and behind. Perhaps an announcement about being considerate of the people in front, behind, beside you: don’t kick the seat, don’t sing along, don’t catch up with your pal next to you while the fricken movie is playing, turn your phone off! The sound quality sucked, I mean it was horrible. Really expensive (to be expected), but if we have to pay that kind of money to see a movie something, anything, should be positive about the experience. The only thing that was positive about this experience were the parts of the movie that I could see and sometimes hear. A really bad experience! I will look for a different theater...