Terrible experience I wish I could give 0 stars. I have been bombarded with emails, texts, phone calls and voicemails by Anthony since Tuesday April 11th when I initially signed up for a trial at the deptford location. I will NEVER be interested in an edge membership specifically because of my experience with Anthony.
When I signed up I received an email, followed shortly by a phone call that I did not answer. When I didn't answer the call I received a text from Anthony saying he saw I was interested. I responded STOP to unsubscribe. 8 minutes later I received another email from Anthony asking me to respond or call about my interest in the gym.
(I was later told by a manager that they saw that I unsubscribed from texts which is why I did not receive any further texts, but he also said it showed I didn't receive the initial text which is why I was then emailed again. How can I opt out of a text I supposedly never received? Douglas could never answer me. )
My boyfriend signed up for the same trial minutes after I did and he did not receive the same amount of contact I did so that tells me this is not a normal amount of contact or he would have received the same amount of calls, texts, and emails that I did.
We both thought this was strange but decided to go try edge that night anyways. Upon arriving, the employees at the counter told us to wait and Anthony came over and we followed him to a desk. He asked for our IDs and told us he'd like to set up an appointment after the 3 day period was up to talk about our experience. We both informed him we were not interested but if we like the gym we'll get a membership. He seemed angry at this response and threw my ID on the table like a child after I handed it to him.
Our first impression was already terrible. We also had some issues with some of the machines not working and not marked out of order. The gym was super crowded too. By the time we finished we had decided it wasn't the gym for us. A lady at the front desk gave us our ID's back and asked us how we liked it to which my boyfriend responded we had an awful experience with the guy at the beginning. She responded "Oh good!" Obviously not listening to our response. I said, "no our experience wasn't good the guy at the beginning was rude and pushy." She apologized and we left thinking that would be the end of it.
The next day (April 12) I received yet another email from Anthony which started like this, "Hey Stephanie, I know you guys dont want to talk to me at all,"
My boyfriend did not receive any other contact concerning his trial following our workout on the 11th. I did not respond to Anthony's email. He made it clear he knew I was not interested but yet decided to email me again. When I did not respond to his email, he decided it would be a good idea to try to call me again today, April 14th. I did not answer but quickly returned the call and told Anthony I was not interested in anything and tried to explain my frustration, but he kept interrupting and would not listen. I told him not to contact me anymore and hung up. I then called the gym again to speak to a manager and they informed me the manager was unavailable and Anthony was either given the phone or took the phone and tried to talk. I told him I did not want to talk to him and hung up. Again, absolutely infuriating that he would be the one trying to handle the situation.
If a customer has an issue with an employee, the logical thing to do would be to bring someone else on to try to de-escalate the situation. Anthony's incessant attempts at contact with me is both annoying and creepy.
As I stated previously my boyfriend did not receive anything close to the same contact I did concerning the exact same trial membership which is funny because the membership would have been in his name because he goes more than I do. Thanks for making it easy to check off a gym franchise we never have to...
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