West County Center — Attraction in Des Peres

I've been going to the West County Mall for years, and it used to be my favorite place to shop. Now, I'm unsure whether I want to go back. I had the most unpleasant experience last night. I was shopping with one of my friends, and a mall cop approached us asking for our ages. I told him I am 22, and my friend told the cop he is 18. The cop started freaking out, saying that you have to be over 18 to be in the mall, which is not true. He told us to leave, but we continued shopping since we hadn't done anything wrong. The cop then proceeded to wait outside each store we shopped at and followed us to the next. Just when we were about to leave, he followed us outside. Then, he asked for our IDs and checked our birth dates. We asked if we could leave, and he said no. He asked if we had a receipt for our shopping bag, and I gave him it. He looked at the receipt for about five minutes before handing it back. We kept telling him we would just leave and not come back as well as apologizing over and over. Then, the cop got out his handcuffs and told my friend to put his hands behind his back. After speaking with my friend in private, he finally let him get in his car. Then, the cop turned on me (still holding his handcuffs) and told me to put my hands behind my back. I told him this was really upsetting to me, because I had not done anything wrong. All I did was go to the mall and shop. I was in tears. After letting me in my car, he tapped on the window, motioned for me to roll it down, and told me it "wasn't my fault" and that "18 year olds have to be with a parent," (which again, is untrue). Furthermore, many malls have curfews for teens that require an adult to be with them who is at least 21. I am 22, therefore, this should not have occurred. I feel very emotionally violated, and returning to this mall will not be the same as it was before. I cannot stress enough that this should not have happened to me and my friend. If it does, I will be speaking with other members of security or the...

My right and duty to alert JC Penney customers of my first visit to JCPenney store at Des Pere in 15 years experience; was decimated by a store clerks individual and independent of her job duties; decline to perform to any customer satisfaction of simply throwing waste away from a retrieved customer shopping basket. This unfortunate and unnecessary experience exploded in a further interaction with the same Clerk that provided the Declaration that she was going on break right after the customer's in front of us and to my alarm of her arrogance and deceitfulness of that declaration used as a guise to punish me for being so bold as to throw the trash away in her basket provided in her cashier area. After she declared "I don't want that"in a rude, disrespectful and offensive retort to a simple request to throw away trash. Her obvious arrogance and entitled response was mirrored in her voice and accusatory stare. My response in my declaration publicly to those in the same checkout area as myself was to management to what are you going to do about this employees miss-managed career by your HR department not having selectively giving her a place that was outside of her realm of customer service made widely apparent by my gesture to her unjustifiable action and reaction against me and the business that I bring to JCPenney stores. I ask employee be reprimanded and possibly selectively expelled for a time as a punishment for her unjust and non-judicial affront to my rights as a customer to expect performance of duties and respect of my business and ordinary customer service courteous duties. We won't be shopping there again.

Respectfully VERY...

Don’t waste your time time going to the Lego Store. The employees don’t care enough to make sure the item you want gets held unless you read their mind and somehow magically know they’ll possibly hold the item you want. Further, don’t bother complaining to a store manager, district manager, or regional director, as they will all verbatim read to you the exact page from their handbook where they tell people too bad and that they don’t care enough to make any sort of effort or consideration to make things right. Whether you spent a few bucks or (in my case) tens of thousands of dollars, they just don’t care, nor are they interested in keeping specific customers, regardless of what they’ve spent. The regional Director explained it to me along the lines of the Disney/Walmart level of thinking in that if they did something nice to make up for one terribly made mistake on their part, they may end up losing money having to then offer compensation to everyone they anger in some way. I collected over $22,000 worth of legos from that store in just the last few years and thanks to their awful customer service I will be looking for a new hobby, which is so frustrating because, as a person suffering from BiPolar disorder, I truly did enjoy legos and the calm they helped me achieve. Now, I’m just embarrassed at having been so proud of such a terrible organization that I once thought was a great...