Charleys Cheesesteaks — Restaurant in Des Peres

Just had a very unpleasant experience at the location in West County Mall. I walked up to the end of the line at 5:10 pm on a Sunday. There posted hours are until 6 pm. As I'm standing there, an employee in the line in front of me glanced up from the phone she was playing on and said loudly, "we're closed!" Suprised and caught off guard I said "what?" Closed! No food! She said aggressively then immediately went back to playing on her phone. Her tone was incredibly rude and I stood there for a minute trying to process what had just occurred. There were probably 10 customers in the line ahead of me and other employees cooking food as normal. Due to the tone and rudeness of her response several customers had turned to look from me to her. I then asked her why she felt the need to be so rude. Why she couldn't just be polite about it? Her response was then louder. "I'M NOT BEING RUDE IM BEING POLITE BUT YOU HAVE A BLESSED DAY!" She then turned her back on me and went back to playing with her phone. I've always enjoyed Charley's and received good service there. Their standards in employees has clearly changed though and I won't be back to...

Employees at this location were not the kindest and gave attitude when I asked questions about pricing. I asked if it would be cheaper to get a meal and she answered yes but then looking at the receipt the combo alone ended up being $10- which was more than my sandwich alone… along with this when we asked for a refill on our drinks they told us no and said it was only one refill when the drinks were filled with mainly ice.. and would have liked to know this before paying close to $5 for a drink.. very disappointing when we paid $50+ for food. Will definitely be visiting other locations instead of west county...

Friend and I went, and when we ordered, guy at register kept interrupting. We asked for regulars, and he charged and gave us the large without saying it was large. Asked for no lettuce on mine and everything else, and got only lettuce and nothing else. Almost gave my friend no meat on hers when she asked for none of the extra stuff. Cashier kept staring at us when we were looking at menu beforehand and kept complimenting us, felt uncomfortable. Both of us are women too, which made it worse it felt like. Food was okay, but not good...