New Center One

They did a good job of replacing a side window on my Mazda at a cost of about $50 more than a further away competitor estimated. But there were issues. After they took the car in, they came right back because the replacement window was chipped. They needed to get another one and weren't sure when it would come in. So they wasted an hour and a half of my time that day. I'd suggest that in the morning each, they should unbox and check all the replacement windows for that day so they can cancel ahead of time if they have to. After four days I wanted to know if they had found a new window but I was unable to contact them directly because of the robo answering set up. Eventually I was able to message someone at their national switchboard but all that person could tell me was that my order was "active." So another hour of my time wasted because they didn't communicate with me and they weren't set up to communicate. After 5 days I got a message telling me to reschedule - again, an automatic computer communication. I rescheduled and I got an automatic response with a preliminary invoice on which the cost of the repair had doubled, from $400 to $800! Of course, there was no way for me to call anyone to see if this was an error - which it turned out to be. They do a good job with the windows but they need to improve on the customer experience, beginning with letting customers talk with human beings rather than communicating with customer by computers.