GameStop — Attraction in Dickson City

This GameStop used to be a great, organized, well managed place to get my games and pre-orders. All the games, merchandise and toys were all together; usually on one shelf. The staff used to help me immediately walking in, if they were not already helping another customer. I would leave the store happy, wanting to buy more, and coming back often.

Now? This store has fallen apart! First their staff has not helped me once in the past few months. They have trouble finding games and pre-orders. They say that I'm a "STALKER" for coming in so often to buy games and merchandise. They just stare at you constantly like I was going to steal something. Staff know nothing of games or future releases. The Staff will check you out and not hand you anything you bought, or place it in a bag, or miss items I purchased. Over all staff quality has gone down tremendously.

The Store itself is so disorganized, it is disgusting. Games are no longer in order. New games are never displayed on the shelves. Three month old game displays are out on shelves. Toys and merchandise are scatter like someone took it out of a box and put them down anywhere they wanted. There are Kirby, Zelda, Hello Kitty, Minecraft, etc on every single shelf in the store. Usually the same product on 2 or 3 different shelves.

I am a customer that is quick to forgive. I know people have their bad days. I understand people are busy and do not finish some work. However, this store has had many chances to fix their store, their staff and service. This is no longer my go-to store. I received my last pre-orders and now finished.

I want to apologize and thank the original staff that has helped me in the past. If you are still there or not. But the management needs to remember that you are as strong as your...

I bought this game. The GameStop told me it was a shelf copy they used for display and it’s brand new. Got home the dlc code said it was used. I contacted them asking them to correct it. The store manager told me that cyberpunk did not come out for five years which this is wrong. This is the ultimate PS five version that recently came out long ago. He’s very rude very nasty. His customer service is horrible mind you did. He does not know. I am a stockholder. I will be holding a phone call on Monday. to show the stores very unprofessional not everybody. The shops in the store is a thief. Some of us are on a shoppers like myself is a stockholder as well GameStop so it’s not hard for me to make a call and make a complaint I tried to work it out the proper way and not go over their head, but at this point, I don’t see any other options. I will not shop at the store. The store manager is horrible immature and honestly does not know customer service as a stockholder and customer of GameStop I feel very disrespected and like I was robbed for something I purchased with my money oh, for a code for a game I buy millions of games and dumb crap every day so a code means nothing. It’s the principal that I purchased a brand new game so if I purchased it, everything should work with it, but this I will make an issue giving fair warning to shoppers. Do not shop at this location. They are rude nasty disrespectful, the store manager and assistant manager needs to learn manners in customer service. I don’t know who hired this guy, but they need to get someone better to fit the job that has great customer service and actually wants to help the customer. The worst experience I ever experienced in GameStop from a disrespectful store manager and...

Ordered off website. Xbox 1... it came with a sign said it wouldn't turn on, no controller. Called and was told take it to store (over 20 miles), to be told they can't help me. Has to be sent to me, but give me a $40 extended warranty. Get 2nd one, turn on, it shuts off. Doesn't turn back on. New game in it! Call again! Told to return it to store AGAIN! Took it back, for your store associate, to be rude, irritated with us and nasty. Lost a cabel, we know was in the box! Accused of not being in the box. Was rude about that! Finally found out power box was bad. Gave us a new power box! Get home, cable from TV to unit was NOT at home. Called store again, different associate told us a customer left one! The 3rd trip to pick up cable!!! 120 miles for your junk! I will NEVER shop your...