Red Robin Gourmet Burgers and Brews — Restaurant in Dickson City

The food there was great nothing to complain about the quality of food coming out. What was extremely disappointing was the entire service. After ordering our main meals with endless fries you'd expect to a decent number or fries on your basket. My husband and I only recieved only a small handful of fries making us have to constantly ask the waiter, Michael for more fries. A previous experience before this one, we got a basketful of fries and was worth the money I paid for. That wasn't even the part that really ruined my experience though. The part that really ruined my whole night was when Michael the waiter, took it upon himself to order the desert for us. My husband said he wanted to try the donut desert. I did not express any desire to have desert. Michael then reached to the monitor and ordered the donuts. Observing him press the buttons super fast on the screen to select our choice for desert, Michael selected the more expensive choice of the desert. Barely giving us time to select the option ourselves or even discuss it with one another. So what could have been a $6 desert turned into a $9 desert. My husband and I were angry at the fact that he didn't give us a choice to go with the smaller option. The easiest thing he could've done was to leave after presenting us with the choice to order the different portion size but he didn't. I felt completely cheated and felt forced to eat something I personally didn't want to eat. Ultimately ruining my night. Because of this, they just lost customers. I don't think I'll be dining here again. I would have been better off dining at Texas Roadhouse next door instead. At least the service would have been exponentially better. And wouldn't have made me feel completely cheated. Ugh....

Worst food experience we've had from a chain reataurant. Please note, our server was AWESOME at handling the issues below. We did have our whole meal comped by the manager and we'd give the location a second chance in the future. We know this is not the norm for a Red Robin.

With that said: We are a family of 4; two adults and two kids. This restaurant was packed, as was every restaurant on this particular Saturday evening. We had already tried 3 others. They either requires reservations or had over and hour wait. We were quoted a 10 minute wait to be seated and it took over 20. Our onion ring tower was great and tasted as expected. Our meal food, however, took a long time to come out. Once we received it, it was rather inedible. Fish and chips were cold, over cooked, and saturated in oil. Fries, on everyone's plates, we're nasty cold and oil saturated. Beef dip sandwich was cold, so much so the cheese was fully hardened back up (supposed to be melty and warm). Hamburger was barley warm, let alone hot, and was served on a freezer burned bun that was flaking apart. The only plate that came out halfway decent was the clocks and fries. The chicken was at least hot. We know this was not our servers fault, it's not like it sat in the window for a long time. We watched her, she checked for our food multiple times, and even came to us and apologized that it was taking so long. We assume they held 3 of 4 plates in the kitchen, maybe waiting on the...

Our luck with this location just stinks. We've been several times and at first the food and the service were great and we looked forward to going. The last 3 times both the service and food were pretty poor. We like Red Robin and we're trying to give them a chance but after tonight don't think we'll be back.

The place was dead at 930 pm but we we're still asked to wait for a table. Plenty of staff around doing their closing chores. It closes at 11pm so we still had plenty of time.

Again place was practically empty. We we're seated across from another couple who looked like they were finished and waiting for the check. Server took our order and brought our drinks. Wasn't till she brought our apps that I realized she was hanging out with the couple next to us. Sitting at the table and picking at the food left on the plates with her fingers. Spent the entire time we were there at that table. I had ordered the cod sandwich with American cheese. It came sans cheese and WITH bacon?!?! (Bottomless fries were barely warm) wasn't until we were ready to leave that she was available to ask when fish sandwiches came with bacon ( I like bacon and ate it but was not what I expected or ordered) was told they don't... She got the manager who took it off the check but the experience was already disappointing. Very unprofessional. Don't think we'll be going back there again. Think we'll try the Primanti Brothers next door next time we...