Panera Bread — Restaurant in Dickson City

This experience was truly a comedy of errors. I placed a simple order via their mobile app for a toasted asiago bagel with chive cream cheese at around 12:30. I receive a confirmation email stating that it will be ready at 12:40 so I enter the establishment at this time. I stand at the counter for about five minutes before I receive an email notifying me that my order is ready. Looking around, I see no order although I do notice a receipt bearing my name that is looked at by the girl behind the counter and crumpled up into a ball and thrown away. Thinking that my eyes deceived me, I wait another five minutes before asking a different worker the status of my order.

She addresses the girl behind the counter who distinctly intones that they are out of asiago bagels. I suppose it is standard procedure to throw away a prepaid order without notifying the guest if they are out of the product. Additionally, the app is supposed to showcase whether or not an item is in stock or not. Regardless, I ask for the same order with an everything bagel substitution. My order is brought out to me as an untoasted, whole everything bagel without cream cheese. I repeat my order, which I suppose is terribly complicated, for the third time now.

I am left to stand among a horde of people for ten more minutes before this item is brought out to me. I walked out the door at 1:02. A bagel with cream cheese took 30 minutes to reach me in total and the best part is that I was given "reduced fat" chive cream cheese. Needless to say, I learned a valuable lesson about opting for Panera Bread over...

Decided to use the drive trough to reduce pit stop time on a 10 hour drive.Ordered a veggie sandwich but was handed over a non vegetarian order after about 30 minutes of wait. Went in the restaurant to get the order corrected and did receive the right order but the server Meg didn’t apologize for the goof up. I tried to reason with her about the situation and that she should have apologized about the food since it costed me extra time and effort but instead I was given a don’t care attitude. Waited to talk to the Manager Mason and he was only interested in whether I got the right order eventually but didn’t care about the basic etiquette of customer service. The only person who tried to understand our issue and acknowledge it was Lucas. Overall the customer service was not upto the mark and just sad that we ended up spending extra time instead of saving. The food was good though. Would request the store Manager Cassidy to note this and improve...

Had an awful experience 11/12/22. I am a sips club member, so I decided to go into the cafe to get my free drink. Placed it through the kiosk and went to get an iced green tea. The entire pitcher was empty. So I decided to try the agave lemonade. The drink looked a bit cloudy so I was a little apprehensive. I decided to try it anyways. What a mistake that was. It had gone bad. Absolutely disgusting to have rotten lemonade. I decided to tell an employee that the green tea was empty. There was also no straws or lids by the drink station. She said she "would get someone on the green tea" but that the lids and straws are at the pickup counter. Why not put the lids and straws... at the drink counter? Anyways. I was really disappointed with this experience. The place was also a zoo, but it was a saturday, so really, what can you expect? No excuse for rotten drinks and not refilling drinks, though. I'll likely cancel...