1-800-Flowers — Attraction in Doral

This was one of the most incompetent and infuriating customer service experiences I’ve ever dealt with.

I placed a $110 flower order two days in advance for my fiancé’s birthday, to be delivered to her workplace—which closes at 5 PM. You had the entire business day to make this happen. Eight hours. And you still blew it.

At 3:30 PM, nothing had arrived. I called—was told it’d be there before 5. Called again at 4:30—now it’s allegedly arriving “momentarily.” Still nothing. By 4:45 PM, I called a third time, asked to cancel, and was told I couldn’t cancel until exactly 5 PM, even though the delivery window was clearly missed and the recipient was no longer at the location.

So let’s get this straight: your company had EIGHT HOURS to deliver a single arrangement, and you waited until the final ten minutes—then still missed the window. And instead of owning the failure and issuing a refund immediately, you made me sit on hold until the clock hit 5:00 PM like I was waiting for a magic hour to become eligible for basic decency.

At 4:55 PM, we get a call from the delivery driver—still 15 minutes away. By then, the surprise was ruined, my fiancé was in the car with me, and I was left explaining why her birthday gift never arrived. I had to lie and stall just to buy your team more time you didn’t deserve. Not only was this a complete failure in execution, but your internal communication is a joke—your reps gave contradictory answers the entire day.

The rep I spoke with last, Juwana, clearly wasn’t processing the fact that the recipient had left. I had to repeat myself multiple times before she finally processed the refund—and again, only at 5:00 PM on the dot.

This was not just a delay. It was a complete breakdown of service, accountability, and logic. You wasted my time, ruined a birthday surprise, and made an already special day stressful.

This was your one shot to earn a repeat customer. Instead, I’ll make sure everyone I know hears exactly how unreliable, rigid, and careless your company is.

You should be...

If I could give them zero stars, I would!

I buried my mother last weekend, and I buried her without flowers!

I have been using 1-800-Flowers for years and never had an issue, so I scheduled flowers for my mother's funeral a full 7 days in advance. Imagine my surprise when I received a call from their contact center only 3 hours before the requested time of delivery only to be told they could not complete my order!

The agent could not tell me why, so I assumed they didn't have anyone able to deliver, so I asked her to call them back and see if they could either get them to my hotel, or allow me to pick them up.

A different agent contacted me nearly 50 minutes after the originally requested delivery time to tell me again they could not make the delivery. I then requested the name of the local florist they had hired, and they would not provide it.

At that point, the agent attempted to blame me, saying they did not have enough time to complete the order, and my response was that I had placed the order a week ago. Their only offer, an arrangement to be sent to the family in my name (that was me, so I would effectively be sending myself flowers), and a refund. No other offer, or attempt to try to make it right.

Thank you 1-800-Flowers, for taking what has been the worst day of my life to date and making it so much more painful. Do not trust them to follow through on anything that is critical, and do not expect any remorse when they completely...

This company is absolutely vile. I ordered a $300 flower arrangement ONE WEEK in advance to be delivered on the day of a funeral — one of the most important, sensitive, and time-critical moments. An HOUR before the service, I had to call THEM to check on the order, only to be told it was CANCELLED because “no one could fulfill it.” Are you kidding me? Not one single call, email, or update to warn me ahead of time. Nothing. Just complete silence until I reached out.

The level of incompetence, disorganization, and pure disregard for human decency is staggering. This wasn’t just some random birthday bouquet — this was for a FUNERAL. To pull something like this on a grieving family is cruel, heartless, and disgusting. I cannot imagine a more unprofessional, careless, and shameful excuse for a company.

I demand not only an immediate refund, but also a written apology from 1-800-Flowers for their appalling behavior. In fact, the bare minimum would be sending a proper arrangement — free of charge — to the grieving family AND to me, though frankly nothing can undo the humiliation and pain their negligence caused.

1-800-Flowers is a disgrace. They prey on people during emotional, once-in-a-lifetime moments and then fail to deliver in the most spectacular way. I would never, ever trust this company again. If you value your money, your sanity, or your loved ones,...