Il Salon Hair Expert — Attraction in Doral

HORRIBLE experience I am so saddened with the outcome of my visit and my hair. I wanted to cry it was so devastating and I had to give it one star because if it was up to me it would be none.

I was recommended to this salon specifically to the owner Ingrid, but she didn’t have any appointments for a month and so I was set to meet with Esteban.

I specifically came here as I thought they were color experts or at least they claim to be. Totally the contrary. The photos they display are mostly young girls with virgin hair who are easy to color. If you have color treated hair they have no experience. The stylist I was scheduled with seemed to be in a hurry as if wanting to get rid of me because I was his last client and he was anxious to leave. He didn’t even clean the chair he sat me in from the prior client. I got hair dye all over my arm.

I tried to explain what I wanted but he had no intention or interest in providing any professional help so I chose another color with the hopes it would not be much darker than my own color and he even told me it was not going to be. Once my color time was up and my hair needed to be washed he barely washed my scalp. I asked if he would please wash it again as I had a ton of color that needed to be rinsed off and he said he did wash it and was going to apply a treatment. I was never asked if I wanted a treatment nor given the price, he simply put it on my hair and never even told me what treatment he was placing either. After about ten mins he rinsed my hair quickly again and I was worried I still had dye in my hair. At this point I was starting to regret the moment I came to this place and sat back down thinking he would blow dry my hair at least like I had requested. He basically blew my hair without a brush until it was dry and then he styled it in about 5-7 mins with very high heat as if to finish quickly.

In a nutshell, my experience and color was nothing like what I imagined. It was extremely dark contrary to what I had seen and asked for. I had to come home and wash my hair again thoroughly as I still had dye in my hair.

The kicker was when I went to pay they wanted to charge me for the treatment I never asked for. These people are out to take your money as quickly as possible for the worst service. What has happened to Miami and the quality of service we use to receive years ago? Is it the people who have come here with absolutely no work ethic or desire to provide quality service?

Bottom line this place is a factory and the owner publishes videos of herself on social media displaying a false identity. This woman doesn’t even give you the courtesy of a smile when you walk in. This was my first and most definitely my last visit. This should be known to all who think they will get stellar service...

It was my second time today visiting Salon Hair Expert in Doral. There was a confusion with the appointment the first time and the whole experience was just ok. Today, was unfortunately, not a good day. The word "expert" not only refers to expertise in the field and techniques but also a well developed skills in customer service. I arrived today for the appointment I had with Yailyn. She seemed a little confused because she said that my appointment was showing as something different on computer....I don't recall the term she used. I wanted to color the root and some partial highlights ( top) to blend-in with the difference in color. I had about an inch of grays and uneven color close to the root. When told her what I wanted, she hesitated for a minute and before to go and prepare the color she made this comment: "Como está ésto" and showed a face expression that I didn't appreciated at all. It was unprofessional, even disrespectful. I went to this salon to have my hair done with professionalism. I would appreciate something like "don't worry, I will fix that and you will be happy with the results" or maybe " no worries, I'm gonna fix it and you will look beautiful". After Yailyn started to apply the color to cover the grays, she said "If you want to do the highlights, it will be $350.00".....350 dollars for partial highlights!!!!??? I'm sure she inflated the numbers so I would say no. Obviously she didn't wanted do it. Very unprofessional. I will not come back to this salon, for sure, neither I will recommend Yailyn as your hair stylish. Find someone else that...

Very underwhelming experience. -Booking was simple- lady on the phone did not speak English however they did reach out via Whatsup later on, so that was a plus. I arrived 10 minutes before. When you walk in the salon is poorly ventilated, and due to the heat, maybe chemicals, the air looks foggy and it gets hot quickly inside. Having couple minutes to sit and observe it looks very chaotic.. hairdressers are Constantly rotating, and attending multiple different clients at the same time. -They sent me the chair for the washing 10 minutes after my appointment was scheduled. That is supposed to be the most relaxing part of this experience however it was rushed and painful. Water would switch from cold to hot… I had an appointment with Ingrid, and I’m easiest customer. Just a quick trim for the ends and done. I think the haircut took about 5 1/2 minutes. My daughter gets a longer haircut. One person brushed my hair, second did my haircut and third did my styling. Lastly the person who did my blow dry burned me with the curler on my forehead. Overall very underwhelming experience for such a high review salon. I usually go to Coral Gables Conde hair salon however time has been tight in the past two months . Was really hoping I could replace it with something locally. Nothing terribly wrong with the salon, but it’s not a 5 star and a $100 worth the...