GameStop — Attraction in Dover

Went to this GameStop to buy an Xbox one s 1tb, what I got was a Xbox one s and an original Xbox one controller with no headphone jack, so I returned that and they happily exchanged it for the updated one. Once I got home I come to find out the controller doesn’t even work so I returned that and got a new one(employee tested it and confirmed it did not work). So they replaced it again. So with the working controller I get home and set up the Xbox just to find out they gave me an Xbox one s 500gb in a xbox one s 1 tb box(I was buying a pre-owned Xbox btw) so I called and they had me come in for a 3rd time and they got me the correct Xbox finally. I am upset and annoyed that I had to run around to get what I was supposed to purchase the first time, so I simply asked if they could do anything for me due to all the hassle and running around. They just said sorry and continued with the even exchange and didn’t touch on the fact that they made me upset and...

Inventory in this location is complete trash. Place an online order, received a confirm email to go to store to pick it up. Went to store the rep told me they don't have it because "the old manager got caught stealing so our inventory is off".

Will never give them my money again (only went here in final desperation) buyer beware!

Decided to give this store a second chance in 2019. Despite following the correct line procedure we were told that we had to go back and wait behind people who just walked up to the register. Employees very rude and...

Horrible customer service , marked my like new conditioned trade in as defective so they could give me less store credit , i also called for a pre owned product specifically asking were all parts included , just to arrive and be told by the staff member she doesnt know about xbox at all ... So please save your self trouble go online and order to pick up or go any where else , just don't go in person , they also close earlier than any other game stop. Around here (kent county) , you gotta walk thru a mall and find parking not...