Chuck E. Cheese — Restaurant in Dover

Let's start at the beginning and let me set the scene. It was a Sunday evening at 7 and there were, at most, five other families in the building. It was the end of a beautiful summer day in Dover and we were rewarding our son for good behavior, his choice was to go to Chuck e Cheese.

When we first came in and walked up to order, the two staff members there both walked off. A couple minutes until someone came by, who I later found out was the manager. No biggie, order placed and we're good to go, right.

I am not one for hyperbole or exaggerating so believe me when I say well over half of the tables were unclean. As of right now, 45 minutes after arriving, I can see from my vantage 12 tables, 10 of them still dirty, and no effort so far to change the situation. But ok, there are some tables cleaned so we pick one of those. It's not like we need more than one table anyway. (Update because this novel has taken a while to write. Exactly two of the tables were cleaned and only because people complained there wasn't anywhere to sit.)

Let's go play games! Except we seem to keep finding the broken ones. Between ticket errors, malfunctioning controls, and I don't even know how to describe the issue with the skee ball, all told we encountered 7 machines with an issue. But ok, the boy is still having fun so no biggie.

"Hey kids, Chuckie is coming out. Make sure you see him and take a picture after the show. Don't forget to share it on social media and tag us." Sweet, kids love Chucky. Too bad he didn't even stay out for the duration of a full song, tossed some free tickets, then bounced. But ok, got to see him at least, even if he didn't stay for pictures.

Then we realize, it's been a while since we ordered. Should one pizza take 30 minutes? I go check and sure enough, nothing even in the oven but at least two order tickets pending. The look on the faces of the staff members when they realize was justifiably a slight panic. 15 minutes later I go check, and I can't tell you exactly when it was done, but it was done, cut and put in a tray, sitting in the rack, waiting for someone to finish their conversation before being delivered. It could have been waiting 5 seconds or 5 minutes, I'll never know, but the perception of an absence of any semblance of urgency following a staff screw up was completely reinforced. But ok, we were planning on being here for a while anyway and we did eventually get to eat.

All in all, the boy had fun, but then again he wasn't the one who paid for overpriced pizza, exceptionally slow service, or the tokens for broken machines. The worst part though, was the complete lack of give a damn from every member of the staff. I don't ask for much, I'm not looking for a refund, and certainly don't want a butt kissing, but maybe a simple apology? How about replacing the wasted tokens spent on broken games? Maybe shell out the tickets we were supposed to have won? Or you could take the route they did and do absolutely none of...

○● New update

Dear Valued Chuck E. Cheese Rewards Member,

We are writing to inform you that we will be retiring our Chuck E. Cheese Rewards program on 12/31/2024. Any Earned Points or Banked Rewards will also expire on this date and must be used by end of business hours on 12/31/2024.

What this means:

Points Earning & Banked Rewards:

At close of business on 12/31/2024 – your points balance and banked rewards will no longer be accessible and must be used by end of business hours on this date. You will no longer be able to convert earned points into rewards past this date. We ask that you please use your earned Points or Banked Rewards by end of business hours on 12/31, should you have any in your account.

How to check your Points balance: Your Points value can be found in the Chuck E. Cheese mobile app on the top right of the 'Rewards' screen.

How to redeem Points: Select 'Redeem Points' on the 'Rewards screen' in the Chuck E. Cheese mobile app. Then, follow redemption instructions. Note: Rewards availability is determined by the number of active Points in your account (see 'how to check your Points balance' above). If you have less than 50 Points in your account, you will not be able to redeem any rewards as this is the minimum Point to Reward value.

Chuck E. Cheese Mobile App:

You will still be able to utilize your mobile app to order online, access location information and stay up to date on the latest Chuck E. Cheese deals and news via your App inbox.

Fun Pass Members:

The Fun Pass membership program is NOT effected in any way by this change. You'll still be able to access and redeem your perks through the Chuck E. Cheese App as you normally would.

If you’re signed up for email or SMS notifications, you’ll still receive special offers, perks and important notifications from Chuck E. Cheese. Additionally, if your account has your kids birthday information added to your 'profile' section in-ap, your family will still receive special Birthday perks and offers on any and all of your kids Birthdays and Half-Birthdays.

If you have any questions, please contact guestrelations@chuckecheese.com.

Went in for Smyrna School Fundraiser....Nice for the kids... young man and woman running the front were exceptional... The Pizza I had was pretty good. The other food looked decent also. I did have a friend wait I feel over an hour...

Chuck E. Cheese in Dover, Delaware, is exactly what you hope for in a family fun center – a place where kids are free to be kids, and adults can relax knowing their little ones are having the time of their lives. This location lives up to the Chuck E. Cheese legacy with its great atmosphere and an endless array of games that promise hours of entertainment.

The atmosphere here is vibrant and filled with the sounds of laughter and joy, creating the perfect backdrop for a day of fun. The games and activities available are diverse, catering to children of all ages, ensuring that everyone finds something they love. From classic arcade games to new, interactive experiences, the variety is impressive.

Investing in the unlimited play band is a game-changer. It allows the kids to play to their heart’s content without the need to keep track of tokens or cards. This means more fun for them and less hassle for you, making the experience enjoyable for everyone involved.

Contrary to what some might say, the pizza at Chuck E. Cheese is quite good. It’s a solid option for kids and adults alike, and the salad bar is a great addition for anyone looking for a healthier choice. While the food might not be the main attraction, it’s definitely a pleasant surprise.

It’s true, you don’t go to Chuck E. Cheese primarily for the food; you go for the joy it brings your children. Watching your kids light up with excitement, racing from game to game, and reveling in the fun, is what it’s all about. And when you embrace the experience through their eyes, you’ll find yourself having a great time as well.

In summary, Chuck E. Cheese in Dover is a fantastic destination for family entertainment. With its friendly atmosphere, wide range of games, and surprisingly good food options, it’s a place where memories are made. So go ahead, let the kids loose, and enjoy the happiness that comes from seeing them so thoroughly enjoy themselves. You’ll leave with full hearts and big smiles, already planning...