Geek Squad — Attraction in Downers Grove

This Geek Squad is terrible. Went here to get my blue screen of death resolved. They used their powerful confirmation bias skills to assume it was bloatware on the computer when the computer had been doing this out of the box. They did not however, verify through diagnostics any of the assumptions coming out of their mouths. This is bad service. No one should be making blanket statements without real substantiating evidence that something is causing an issue. As soon as they saw the bloatware they completely jumped to conclusions and even stated that based off their past experiences this is what it was.

Welcome to professionalism fellas. You have to actually do the work to figure it out, especially when I explained that this was like this from day one of having the computer. But they did not do the work. In fact, they worked real hard at not accepting my computer and having me just go do a factory reset myself. I left angry and felt my time was completely wasted. We paid for a service that was...

My aunt has been a loyal customer for years with the Geek Squad plan. They recently changed the at home repair policy so that there is now a $100 fee for a technician to come to your house. This is absolutely unacceptable given that some people can’t make it out of their homes and have to pay a ridiculous fee such as this one when they already pay a well off amount for the Geek Squad plan. The services have also gone downhill from what they use to be. I have also had taken my computer in store before for repairs, but the issues were never fully resolved. I hope the services available can improve within...

My gaming desktop computer was continually restarting... Despite reinstalling Windows, removing malware, and more, I was unable to fix it on my end. I brought it into Best Buy and within several days they had it up and running in tip-top shape! They had to correct a bunch of registry errors. They not only made the cables more organized while they were stress-testing all the components, they dusted it out inside too. Things have been great ever since. Thanks local Geek...