Best Buy — Attraction in Dublin

STAY AWAY! Consider all the 1-star reviews this store is getting on google. And it's well deserved. You owe it to yourself to not shop here. Hmm, maybe a pattern right?

There are certain things you can do in life that are Darwinian in choices. You can lick the metal on a cord plugged into an electrical outlet. Or try and use a toaster in a tub. Drink paint. Smash into a police car. So many things..

Or shop at Best Buy of Dublin.

Treat yourself better and take it from me, this store is bad news.

There's a reason for all the crummy reviews. It's for you the customer to shop elsewhere.

Ordered a treadmill with a long wait for installation. Manager assured me that it would arrive on time and I had nothing to worry about.

I felt pretty good leaving the store. Soon I'll be running in no time. All thanks to Best Buy of Dublin, an honorable store?

But wait....too good to be true? So there's a week and half wait on delivery and installation. Maybe typical right? OK, fine.

The big day arrives. Two somber men load the treadmill into my room. They take apart the box and start examine the parts. A bad connector, they cannot install the treadmill. So I ask, so you have to take it away right? Silent types. And yes, they pack it all back and take it out of my living space. No treadmill after the wait I guess. The men of silence leave fully honoring the code of Best Buy Omertà.

And then the games begin.

OK, so I should get a refund right? Or some assurance of a reasonable redelivery. Well, I guess I need to be more empathetic to the Best Buy cause. They cannot 'refund' as the order is listed hours later as still in transit even after the installation hours have past now by a few hours. Call customer service and it's a calll service. So go to the store. We are reasonable people--refund right?

Not so fast there Jim.

They have to wait til the order is not listed as 'in transit' so no cash back and its doom and gloom for me. I ask if they can reasonably redeliver in a decent timeframe. That answer is left to mystery. Someone will call me a few days later to 'explain my options'.

Check with the call center and they inform me that my order is...still...'in transit' late that night. Estimate on fixing that, well there are still mysteries to the universe. No refund. The call center team advises I call the Geek Squad as they will jump up and be ready to help! So call and they are closed.

So do I...call back the call center, go back to the store again, pin down the geek squad or whoever decided to keep my delivery in transit long afterwards? Hmmm. Seems a little fishy Best Buy. I guess I can throw some dice. All losing tosses.

Which sketchy door do I go to next? Its a true crime mystery.

Failed delivery, bad service, no insight into refund or remedy of situation. This was a large purchase.

But hey Best Buy deserves my hard earned cash--after all I was stupid enough to shop and trust the store. I deserve the silent treatment on where my money goes.

Only fools suffer. Thanks for the lesson Best Buy of Dublin.

Sorry, want my money back Best Buy of Dublin. Now. No excuses. That's called theft. Give my money back.

Another story to file in the great halls of annals of the BBB and other consumer protection agencies. And oh yes.

And my pleasure to inform them about the good ol' practices of Best Buy of Dublin--where your money goes to somewhere--and nobody seems to know how to get it back. What a bad business and a swindle. I want my treadmill or money refunded now Best Buy of Dublin.

Not a call sometime in the future someday to tell me my options. NOW....

On Friday afternoon 12/2/16 I went to the Dublin, CA store to buy a HDMI high-speed cable when I picked up one from the shelf and had a quick question from a employee in Audio/Video Deparment about the Insignia 6' HDMI 1080p 10.2 Gbps. I ask the employee if this was a High-Speed and he responded; "Are you talking to me" surprisingly I said "yes" he said "ok, how can I help you" I asked "is this a high Speed HDMI cable" even though it said it was on the back of the box, he said "no, it's not high Speed" and tried to sell me a moor expensive Cable that has gold plated connections and I said "yes but,will this cheeper cable work on both a 720p & 1080p Smart HDTV, he then said yes, but only when he realised, I wasn't going to be lied to and cond out of spending more money on something that I didn't need! They are always trying to sell the highest priced items they sell, and thinking that you are so stupid that you'll think that the Gold plated in-wall 18Gbps. Are much better and last longer. And maybe that's true, but I have 10 + year old ones that aren't gold plated more than half the price of and they still deliver the same quality as they did for the first time I used them, the lesson is: Just because if someone tells you that something is better then the other, doesn't mean it is that! Even though I was told the next day from a way better employee that they don't make commission on sales, Then why are they always trying to sell the most expensive items that they sell! They are a bunch of liars! And don't know what they are selling or how it works over the 2 days in a row I went there on the first day I received terrible service on Friday afternoon 12/2/16 and on the 2nd day I went there early in the morning (Saturday 12/3/16) and received excellent service from James D. In Audio/Video Deparment he really knew a whole lot about the products that they sell. I ended up buying 2 Gold plated HDMI 5' low-profile 10.2 High-Speed cables and James D. said that the price tag was supposed to have been changed to a newer higher price, but said since you saw it priced at half the price it should have been, that he would have to give me the lower price. I was impressed by his honesty and asking him a lot of Questions about 3-4 more high end priced products that I have been considered in buying there within the next 3-4 months he answered all of those questions conference in a way you knew he really knew what he was talking about. And I also knew he was right about everything he said about them is because I have done my own research on these products over the past 4 months to the point that I could even get a job there and know more than 99% of the other employees there know. Except James D.!

UPDATE: one other thing on Friday 12/2/16 when I went back to Best Buy, Dublin store at 9:00pm. They were just closing down the store. Even though it says that it was open till 10:00pm that night on the Best Buy Google Search page. I don't know if that was either Best Buy's fault or Google's fault, but there was clearly a miscommunication in updating the correct hours for Friday night hours! So I suggested a edit to the Friday night hours on google but so far it hasn't been updated! I guess It can take up to a couple of days to weeks later to make...

Employees flirting with each other and paying more attention to each other than helping customers and customer service. Employees also not wearing nametags, pretty much ever in the electronics section. Typical millennial mindsets (mind you I am a millennial myself...) Even had one guy giving me dirty looks and playing around with things instead of working, wasting time. I will find out his name as soon as possible.

Nick in electronics, specifically windows is especially helpful, knowledgeable and just an all around stand out employee. Very friendly, extremely knowledgeable and intuitive, helpful, patient, attentive, quick on his feet and a worker. A great asset to the company to be honest and practically a model employee.

Most of the staff is friendly, but some have a middle school mentality, very bad manners, and just a disdain or immaturity about them. Someone needs to seriously clean up that department in general. They are really brining the place down. I waited an hour to be attended, and they were understaffed but that is no excuse for poor attitude and my having a very bad experience to the point of one of the employees who couldn’t keep his hands off the girl at customer service staring me down at one point until I caught him and confronted him about it. He thought I wasn’t looking. Is THIS what customers can expect? And it is not just one person, that entire section has a certain “high school” “I don’t care I’ll do what I want” carefree attitude. If they don’t care they should quit and not drag The whole place down with them.. I can echo what another reviewer said about certain employees looking like they didn’t want to be there.

Ive loved this best buy since I was a kid when hacienda first opened and have spent much money time and interest here.. but it just has to be said.. and it’s sad.. it even gets smelly over there (near the customer service and computer area) it’s like someone needs to “wash” that entire area. If I were a business owner or corporate I would be appalled and quickly take action to rectify the situation back to professional retail standards. It is unacceptable and shameful. Employees without nametags... shirts not tucked in.. ignoring customers, gossiping, flirting, playing with their phones... taking constant “breaks” wasting time and even telling others what to do despite not working themselves..

I cannot recommend this retail experience at this point, and will change my review if anything changes. You’re better off ordering online to be honest for most of the time.. even asking questions, google will be more pleasant than coming in here at the moment. I really wish it...