Hacienda Crossings Shopping Center — Local services in Dublin

Whenever I have gone to Cold Stone my ice cream creation is either barely to the top of the container or nice and full. The last time I was there it was barely to the top and the girl ignored me the multiple times I casually mentioned it. I even pointed out the other worker just made a full one and day it next to her on the counter. When I got to my car I decided to call and see if a manager was available. The girl who answered told me the manager just left. I asked when they would be back. The girl wanted to know why. I nicely said I was just in the store and I want happy. The girl very rudely replied " you were JUST in? Like what, 15 seconds ago?". I told her yes, I just left and walked to my car. She then hung up on me! The next day I called and spoke to the manager. He said he would talk to the girls about hanging up and the containers should not be filled all the way up to the lid because they could melt in your car. What?! Most of what he said just sounded like excuses for everything. I think he apologized but did not sound very apologetic. I'm not even confident that he spoke to the girls. I've never seen the same worker there more than once or twice so that says something to me. I've worked in customer service and retail for decades and this is not how to keep customers. After more bad experiences than good ones, (especially this last one) along with the other reviews, I think I've given this location...

Update: 9.19.23 Thai restaurant still here & seems to be thriving as is Five Guys. Eating a vegan diet, nothing for us to order except fries at Five Guys, so we don't often go there. Regal Cinema is still alive. Various other restaurants coming & going, very hard to stay in business. Best Buy appears to be thriving, and Bed Bath and Beyond is hanging in there. Parking can be difficult, but it's free in this lot. Great access to 580 freeway.

Update: On the Border has sadly been permanently closed for well over a year now. Fuddruckers has also closed & has been replaced by Xpress, which our whole family really disliked. (Food was very mediocre & overpriced. We will never go there again.) Numerous fast casual restaurants, variety of foods to choose from. Starbucks, Jumba Juice, Five Guys, Thai, Fudd's, etc. Pretty fountain near AMC Theatre, On the Border right across from movies often busy, but always a good margarita! Safe, clean, pleasant development of restaurants close to freeway. Parking always full, annoying to have to keep circling...

One of the staff threatened to kick my son out because he added a little more of his own liquor to the drinks we had ordered. All he had to say is sir, that's not allowed. We said no problem. But he went on to say "if I see you with it again, I'm going to have to kick you out!" With a very threatening sounding voice. So ok. Didn't want to argue with staff before our food came out. After, I went up to him in front of 3 or 4 other cashiers. Explained to him I didnt appreciate him threatening to kick us out. I said the professional way was you to say, if I see that happen again, im going to have to ask you to leave. He lied and said that's what he said. 5 of us witnessed what he said. I will have to kick you out. He continued to deny it. My bill was $242. Paid! Tip. $0.00. I always leave a tip. That tip would have been $40. But because of his rudeness and then the nerves to lie about what he said turnt me off. I will never visit Lazy Dog again. That man needs training on hospitality, customer service, and...