Nordstrom Rack — Attraction in Dublin

Terrible terrible experience! Never buy things from them! The manager Threatened to throw me out of store today. And she definitely have some stereotype of certain race (I just want to polite not to use racist). Ok, Let me tell your whole store.

Two weeks ago, I bought 3 pieces furniture from rack online store. Normally I don't buy furniture online because I cannot check the quality. But it is a good bargain from the website and it says from the page that I can return to the pieces back to STORE or by MALE. So it is convenient I can just take them back to store if the quality doesn't meet my standard.

After more than one week, I received the furniture. But it wasn't 3 pieces, it was only 2 pieces. Yes, one piece was missing. And the package was totally broken. So I called the costume services to request them sending the missing piece. They told me they cannot send me the missing piece, either return or take 28 dollars refund. I spend 150 bucks on 3 pieces, they just want to refund me 28 bucks for that missing piece. And then I ask them could they come to pick it up because the package is totally broken, putting furniture back and repackage them was not possible. They told me they wouldn't send anyone to pick them up. I had to deliver the furniture to the usps store.

Later, when I re-search the website, I see that it is said i can return both to store or by mail. Considering that if I returned back with its broken package it probably would broke the furniture, so I went to the rack store to return.

When I took almost 40 pounds furniture to the store, the lady manager refused. When I tried to explain the situation, she threatened to throw me out of store. She had these attitudes that certain RACE had very loud voice and bad temper. She made me stop explaining and told me that she would take action if I continued talking in that VOICE. At last, I left store with that 40...

Nordstrom /Nordstrom rack is one of my favorite stores to shop. I usually drive about 25 miles to go to the nearest location from where I live . I needed comfortable boots for work so instead of driving I order them online on of my boots I ordered two pairs by mistake so I took one back a week a go and I decided to take the other pair as well cause I have bunions in my feet and that wasn’t comfortable for me any ways Unfortunately that one didn’t work out for me so I decided to take it back unwarned and brand new in the box to this location (Dublin CA) . The cashier that helped me with return was rude and had no clue what was she doing . She kept telling me you already returned this one I told her I ordered 2 pairs by mistake I returned one a week ago and this is the second one but she wouldn’t listen and kept saying go check you card the money is already returned I told when I showed her that I didn’t receive the money she told me to go call customer service and find out what happened. I have never seen a worst customer service than this in my life , this location is going down very rude people no smile, no greeting, no help. They lost one good customer...

I went to check out close to the store closing and my credit card declined because for some reason my card company always wants to flag my transactions and verify me over the phone. Today for some reason I got a rep through my card company that was slow, and rude and purposefully taking a long time on top of the fact he made me go through multiple verification steps (way more than usual). I ended up taking a long time at the register and the store stayed open late. I was so upset at my card company and embarrassed for making the store wait on me, who embarrassed I forgot to say sorry. Thank you to all the workers being patient and understanding! I am so sorry the verification process took so long. And the lady who helped me with the sunglasses the second time was so helpful! The cashier was also extremely nice and understanding. Again I’m sorry I value your time and even though it wasn’t necessarily my fault (it was my card company) but thank you very much again for being...