Ethan Allen — Local services in Dublin

I was 6 months pregnant and worried about my husband not being able to sleep through the night when the baby arrived. We thought it would be best if he slept in the living room while we adjusted to our new little one. We begun our search for a new pull out sofa bed. Not being able to find what we were looking for we decided to come to Ethan Allen's. I was helped by Christina she told me the furniture would arrive within 4 to 6 weeks but most likely 4 due to the fact that it was not a special order. After waiting a month I decided to give them a call for an update. They were too busy to check my order so they said they would call me back. The next day how I never received a call, I called again. The lady who picked up was a bit rude. She told me it was on its way and there was nothing else that she could do. Nearly a month after I call we finally received the sofa. The delivery guys were great but the product I received wasn't. This was supposed to be high quality work but the cushions for my leather sofa don't really fit properly and the leather is wrinkled. I also purchased two pillows to match the sofa and decor but when delivered I was disappointed with the quality. The pillows are lopsided and it's definitely not done by a professional. I paid $200 per pillow to have them look like something my grandmother can do at home. Ross has better quality and lot cheaper. I actually compared the two and yes it's definitely better! I'm arguing to have them returned but when speaking to Victoria she said that because they are custom-made they won't be able to return them only exchange it. She will speak to her manager and call me back. I guess we'll see how long that takes? I've been waiting 2 weeks now a manager has called but nothing has been solved yet. My next step is to head over there to return the pillows. If I'm not able to return them I will call my bank to dispute the charges and file a complaint with the Better Business Bureau. I guess we'll see how it goes.

Also I was told I was one of the lucky ones some people have been waiting for a year to receive their product. If I were you I probably wouldn't shop there unless you're not in need of a furniture and are willing to wait that long. But why would you when the...

I cannot believe Ethan Allen is following Sears Roebuck in their demise, noting they were great companies in their time. We have solely purchased our furniture from Ethan Allen in the past because all the furniture was built so well. My wife decided it was time to replace a kitchen table after 25 years of use, even though I didn't want to buy something different because it was completely functional.

She purchased a table from Ethan Allen and in less than three years, the table top started to peel. We engaged the store, and they told us it was due to abuse. Three years of washing with water is abuse? I do not blame the store, rather I believe Ethan Allen is struggling as a company and they no longer warranty their product as they are now focused on cost cutting. I am really sad to see what is happening, and caution those of you to be careful when making a purchase from Ethan Allen going forward. Their furniture is priced high based on the name brand, but it is now low quality with no warranty.

Finally, we didn't even look at all the negative reviews here and on yelp, as we trusted Ethan Allen based on purchases when they were reputable. Do your research well before you proceed with Ethan Allen going forward.

Follow up message after we reviewed your response to this message. We never heard back and so disappointed that we will not be return customers. I can see we are not alone being frustrated. Consumer affairs provides a 1.3 rating for Ethan Allen. Just close up the shop, too expensive for...

I recently remodeled my living room and kitchen and shifted to an open concept model . I needed some ideas on how to furnish my new surroundings and ultimately to purchase a dining room and living room furniture including rugs. I visited several stores and selected Ethan Allen because of their exceptional customer service led Morgan Tsai. She was warm, creative in her idea generation and providing her expertise on the total “look”. She came to my home without a purchase commitment and following, presented me with ideas to beatify and optimize my space. I did purchase a dining room and living room set The products are beautiful, high quality, and although a little more expensive than other furniture stores, it’s value was aligned with the cost. While waiting for my purchases to arrive, I was sent emails consistently on the status. Following the final delivery, Ms.Tsai contacted me to ensure my satisfaction and she was equally excited that my expectations had been met. Given this experience, I feel like I have a good partner with Ms.Tsai and Ethan Allen in fulfilling any...