At Home Recreation, LLC — Attraction in East Brunswick Township

The luck of responsibility makes it impossible to deal with At Home Recreation. I purchased above ground pool last August and was promised by Terry that Paul from Precision pool installers is a wonderful person who did such a wonderful job for other people and he can recommend him. Paul installed pool and before he left we found cigarettes on our deck and garbage including coffee cups on our driveway. It was a bad sign and sure enough after few days we stepped in to the pool and found out that bottom was very soft. It was a replacement and our previous pool was very firm and absolutely flat. After few weeks we could see a lot of pot holes and worst, there was big dent in lining around metal belt that supposed be buried in sand but it was not and could cut the lining at any time. When I called Paul he told me that he will fix it next Saturday. When I called him Friday the day before, he told me that I call with to short notice. So, I ask what would be next time he said next Saturday. I said OK can you text me that date with appointment. He said that he des not text (hard to believe). Mean while Terry from At Home Recreation told me that I will need new lining and I need to come and pick it up, pay for it and then they will give me a refund if I send them cut of the old one. Then he changed version that I can purchase one cheaper from another vendor. When I asked Paul the installer to get the lining he told me that he values his time and he will not do it because it says in his company’s hand book that he does not pick up any materials. The problem is that he never show to me his company’s handbook or even give me a formal receipt for my cash payment right after installation. I value my time as well but I will ask my lawyer how much he will charge At Home recreation and Paul from Precision Pool Installers for his time? Needles to say these two companies are almost a scam. This is the worst business I dealt with since a long time. They do not have high rating but do not deserve even that 3 stars they have. Everybody can make a mistake but the way they handle it is unacceptable. I will post an update on situation (also to BBB) so stay tuned. This is how our pool looks like. They told me to drain it. But is not fixed and we can not close...

UPDATE My husband phoned TIm as requested below. We are working to get our filter repaired (luckily we have a friend helping out) Tim was pleasant and willing to help us out and offered some solutions in the meantime to help ensure the pool water doesn't turn into a secondary headache in the meantime. NOTE: My initial review of the in-store CSRs and experience as a long-time returning customer is still true - but we are happy that someone in Management cared enough to respond and help us out. .ORIGINAL REVIEW: Gets worse each year!! We are finally at our breaking point. We've been customers since At Home Recreation opened this East Brunswick location. We purchased our above ground pool here years back. We went in this past week after opening our pool to purchase chemicals and look for help on fixing our pool filter which apparently some sort of seal broke. We made it quite clear to the CSR that my husband was not mechanical and did not feel comfortable trying to fix it himself. The guy sold us the parts anyway and told us we could watch YouTube or leave it and not get it back for about 2 weeks. WTH??? When I go to my auto mechanic for a brake job and and he is booked up - he doesn't hand me some parts and tells me to go home and YouTube my brake job. Good Lord! It wouldn't take a lot for the person to look us up in their system and see we are long-time At Home customers . Clearly you don't value us or our loyalty. We understand this is your busy season - but c'mon guys, you need to be more prepared with better and more helpful staffing. I'm sure there are some good retired mechanics out there that wouldn't mind moonlighting if you are THAT backed up with repairs. In the meantime you need address the staff that interact with your customers. I noticed everyone in the place looks less than thrilled to have to help paying customers...

Such an odd experience. My wife yesterday 9/25 bought the wrong pool cover. I went back to return it and gave the receipt to the young man at the cash wrap. While I was assisted on the floor getting the right cover. I went back to the register and the new cover was cheaper. I was told the remainder was put on a store credit without my ok. Manager came over and for the next 15 minutes explained to me all of the reasons he could not give me my $21.32 back the way we paid. I attempted to work with them to figure out a solution. There was NO chance I was leaving without the money that was due to me. So, after 15 minutes of excuses and failed ideas by the store they opened the till and gave me my money. One option they came up with BTW was the young cashier was going to give me money out of his pocket and there was NO chance I was allowing that. It should not be this hard to fix an error. This situation was ridiculous and embarrassing! I will unfortunately never go here again even though I live 2 minutes away. Just disappointed in the situation these employees were put in by poor POS systems. RESPONSE TO STORES RESPONSE I do 100% understand policy. I hope you understand that this happened because I was told to leave the item I was exchanging and get the correct one and as I was doing that the cashier did a return to a store credit without asking. If they would have told me that was going to happen I would have done the return first then repurchased the new cover. That is not a policy that was an error by the TM that could have been avoided. Yes, I did get my refund but only because I provided a solution to the “manager” after their mistake. Don’t deflect, understand the error, train TM’s and fix the problem so nobody else has to go...