Haldeman Ford East Windsor — Attraction in East Windsor Township

The service manager I dealt with, Alex, was very nice and friendly. I am half motivated to not share my experience because I don't want to say anything negative about the people I dealt with. Also, I have never taken the time to fill out a survey like this. But I feel I have to share my experience and maybe get some explanation. So I can be better informed when buying a vehicle. My truck was in service for 7 days, I was told 2 or 3 times my truck would be ready the next day and it wasn't, but I was given a discount for the inconvenience. The first I heard about a rental car was when I was picking up my truck and the customer in front of me said he was returning a rental. It would have been 100 times easier if a loaner was offered. I think everyone should be offered a loaner vehicle but considering I had purchased my truck a couple weeks earlier I was very surprised I wasn't offered a loaner. Overall I felt like I bought a truck from this dealership and they were like ok he is out the door move on to the next. The issues I came in for were issues that were not shown to me or incorrectly shown to me before buying the vehicle. The air conditioner was shown to me as working and was put on the highest setting. A couple days after buying the truck I noticed that the air conditioner only worked on the highest settings. This repair I paid for with a discount. The other issue was the exhaust was rusted through and completely broken into 4 pieces. I was told this was covered under warranty but then told that they weren't charging me for it? Then was told that it would be welded. Not sure why something under warranty would be fixed with an outside repair service and more so why it wasn't replaced. I've taken some time to respond to this survey because I didn't want to be angry. Everyone I spoke with was nice and friendly but this is just what happened to me. Maybe I just wasn't aware of buyer beware but I didn't think a reputable dealership like Haldeman Ford would operate this way. I read on your website about a customer who bought a car and when she found issues with it it was taken in a repaired at no cost. So why was I charged? I explained to the salesman about how my wife would need a car in the upcoming year, and that I was looking for a dealership for the long term. But now how could I allow myself to go back to this dealership. Just knowing that if something is wrong with what I purchase, I have to deal with it. I really just don't understand. It is not the fact that there were issues, it is a used car, I get that part. But the fact that I was charged for repairs after spending so much money buying the truck. I reported these issues within a couple days of buying the truck. It's not like I am holding the dealership to any repair I encounter with this truck. The tires will need to be replaced, the brakes are weak, but I understand that is what comes with a used vehicle and I will get those things repaired on my own when the time comes. But for a few hundred dollars on some simple repairs, I feel like it should have been taken care of by the dealership. I feel like this dealership didn't want me as a customer. I worked in a corporate business and had customers of my own. I stood by what I sold and if there was an issue I always took care of it. Maybe that is just my standards, but I went to Ford thinking I would find similar standards. But I won't make that mistake again. I will share my experience on your website as I feel my duty as a customer to share with...

Haldeman Ford sold me a Certified Preowned truck in which they masked a strong odor of cigarette smoke, and clearly had not performed the 172 point certified checklist.

I don’t live in the area of Haldeman Ford so I made an appointment to view the truck to ensure it was still available before I made the drive to their dealership. Giving them advance notice that I was coming was my first mistake. When I arrived the truck smelled great. I didn’t think much of it because I assumed the carpets had just been shampooed as part of normal cleaning. I purchased the truck and by the time I got it home the cigarette odor was already apparent. I called Haldeman first thing the next morning and was assured they would get the odor out or they would swap it out for a comparable truck. Over the course of several weeks I gave them three opportunities to deodorize the truck, none of which worked. I was hopeful it would work because I did like the truck. When I tried to exercise my option of swapping it out for another vehicle, they offered me a truck that had a lower value, higher miles, and in a color I did not want. They had two or three other trucks that were truly comparable to the one I had first purchased, but they weren’t willing to budge on their full blown markups, AND reduced the value of my truck by $1500. So the swap wasn’t truly a swap, it was an opportunity for them to make another sale and make more profit from me.

In addition to the cigarette smoke, there were also items that made it clear they had not performed the Ford Certified Preowned 172 point inspection. The cabin air filter was absolutely disgusting (#114), the engine coolant was well below the minimum level (#90), the washer fluid was empty (#97), the windshield wipers were worn out (#33), and one window wouldn’t go down beyond the halfway point (#79). An odor free interior is also on the checklist (#64). See attached photos for the cabin air filter and fluid levels.

Management was also poor. I would estimate on average it took five phone calls over several days to get JR, the General Manager, to call me back. Despite assuring me he was personally going to help resolve the matter, he often passed me off to Ken, the Sales Manager, who couldn’t have been any less helpful… I was better off speaking to the salesperson. When things reached the point where they were giving me prices on trucks HIGHER than they were listed on their own website and I could see we were going nowhere, as a last resort I attempted to speak to Scott Haldeman, the President of the dealership, but he refused to speak to me. In the end I traded the truck to another dealer and lost thousands of dollars. I will be filing a complaint to the Division of Consumer Affairs and plan to seek legal action on the grounds of consumer fraud to recuperate the money I lost.

Needless to say, I strongly urge all consumers to stay away from...

I had called many times to solve this issue. I purchased a car in October we are now in April and NOTHING has been done to justify what was an incentive with purchasing our car. I was suppose to receive a BJs gift card with my purchase of my vehicle . This was put as another added bonus and that it was the last day if we didn’t purchase and waited to buy the vehicle we would not qualify to receive the bjs gift card. I have called since November about the gift card spoken directly to my sales guy “damen”. Every time I called he has said oh it’s a issue with bjs call them. Well I never purchased from bjs I purchased from Haldeman ford why would I call. In March after calling every month he said they ran out of gift cards and that why I never received mine. Once again as if that was my issue. I explained to him first off it impossible to run out with technology and E-cards now in day. I ask to speak to manager I was put on hold and after 5 minutes was told he was unavailable but would call me. Now it’s april new month I call again he says we received gift card but seems like they ran out again! I say again can I speak to manager because this is obviously above your head and I keep getting excuses. I didn’t have an excuse when I had to pay $3,000 down for my car or my monthly payments as know it was part of deal. But Haldeman Ford is quick to find any excuse as to why they haven’t given me what was part of the deal. I ask again for manager once again of coarse he is busy and can’t speak on phone. But apparently he can’t return a call either. Mind you they will call you 3 months before your lease is up every week to get you to come in to the dealer. How unprofessional Haldeman ford has been to not even be able to return a call for there issue. This is not even about the gift card at this point it’s about how rude that I have to call every month but cannot even get anyone to man up and say we messed up and will rectify it! This is how they...