Louis Vuitton Minneapolis Southdale Center — Attraction in Edina

First off bring a mask, they require one even though the Galleria isn’t, and other stores in the corridor they are in don’t require it. Its a 50 cent mask, it’s great if you are requiring them as a store- but provide it for those who don’t have it. They provide them at Restoration Hardware to American Eagle. And if you simply can’t eek out the 50 cent mask as a store - supply the info to its necessity on your store’s website. No one likes to feel ill prepared upon arrival. This is customer care.

We have had this as our main store for years and have only had 5 star service up to today. Chelsea wrecked that streak today. Literally am hoping they had her on security cameras taped. She was rude, super short with us, and kept changing her story. First she just didn’t have the phone case we wanted in stock, then I brought it up that it was showing on line, then she magically found one in another part of the store.

I asked about a repair to a piece I have had and suddenly they charge for something that is clearly a manufacturing error. The stitching started fraying on something that she insisted was too old, I asked her twice when I bought it and she finally admitted after I grilled her that it was less than a year old. And because they’ve been closed for over two months there was no way to contact the store. So it was about 7 months old. She even showed the same error on her associate’s product.

Her associate thought LV may cover mine so she took that piece over. Chelsea was rude the entire time about it. She even talked me out of my originally purchase from today saying She can’t guarantee the product they are selling -that it could fall apart. What?! So I walked out with a refund to my original sale. Chelsea was caught by my daughter who had walked out of the store to get fresh air -(unknown to her) Chelsea was talking about us to another associate and I mentioned it to Chelsea’s before I left. Chelsea turned purple. I left a message with the GM -and like I said I’d love it if they had her Monday episode taped. Yikes. I really hope they follow through. You can’t be unprofessional. You have high end clients that are not afraid to spend money, but do want a professional and customer friendly environment. You have to be kind, knowledgeable, professional and stand behind a quality...

I've contemplated whether or not to share my experience at this location, but after seeing many others unhappy with their experience, I'd like to share mine too. Awful, horrible and embarrassing customer service from one of the male employee at this location. I went to this location around Thanksgiving time wanting to purchase a Neverfull. I went here with cash in hand ready to bring home this bag that I've been wanting and saving for for forever! When I got there, there was maybe 2 or 3 other people in the store and at least 4 staff working. I walked around and waited for someone to help me for maybe 5 minutes or so and after no one approached me, I asked if I could get some assistance. Someone came to help me and he didn't seem to care at all that I wanted to look at some options.... must've not looked like I was actually going to purchase? Lol. He made a comment like "I could be pulling out bags for you for the next 3 hours, look online if you want to see them" and after about 10 minutes into him assisting me he straight up said, "some of my regulars just walked in, I'm going to go help them." Never got another employee to help me, never came back to ask if I needed anything, just left me hanging there to help myself. So I had to ask for assistance again which made me feel really stupid after he walked away from me. His "regulars" bought 1 wallet. She was able to help me and get the 1 Neverfull they had in stock (low/ no inventory on so many items) Overall, It was a horrible 1st time experience and I'm almost ashamed that I still came home with a $1,400 bag. Probably would have got a better experience buying the bag online! Will never ever come back to...

I would avoid unless an avid LV enthusiast.

The service was okay but a 'luxury' shopping experience this was not. No one greeted me upon entry, fine; but concerning as there were only two sales people out. I was approached finally by a shark of a sales woman who was collecting customers.

She was trying to help three people at once therefore delivering good customer service to approximately zero people.

Then for no additional charge, she gave me a lecture about what it means to shop at this price point. Please. She continued about how their level of customer service includes protecting their customer information. So I could not add the purchase/bag to my boss's profile but instead how to create a new account under my name. This would have made since if consistent. I was however, able to pay for this purchase using his debit and credit card without them checking my ID or calling him. Oh how secure. Huh. Hm, anyway.

I almost got a free handbag; I gave her the amex to pay, she ran the card. Printed receipt. Then my boss calls, asks to change cards to debit. After much debate and drama of calling over another sales person for help, she processes refund. She then proceeds to pack the purse in a box. Never asks me for the second card; I could have walked out. This sales lady almost let me walk out not paying. So close.

Giving five stars for a Minne-sorta nice...