Tavern on France — Restaurant in Edina

My review will be based on customer service, the food, and the presentation of the environment (is it consistently clean, etc). Let's jump into the review.

Customer service seems to be the focal point for the Tavern on France, at least it was for me. The waiter was great (I think his name was Nichols, my apologies if I am wrong). He took the time to check up on us, refill our drinks, and did something else that seems trivial but really had a lasting impression on how customer service is done here. It was fairly busy, so the food was taking a long time (which we were okay with). He stopped by our table and told us that he would check in on our food to see what the progress is. While this may seem fundamental, it's actually not done too often (in my experiences at least). Often times the food will come out late with no explanation from the wait staff of why it was late. It's always good to let people know or explain possible back ups (otherwise we tend to formulate our own reasons why we may not be getting our food fast enough). Also writing funny things on our take out boxes (like for brunch and potentially lunch) really adds to the experience and makes things more memorable.

The food brings it down to 4 stars for me. It was pretty solid, I ordered a baked chicken ravioli. The sauce and the ravioli worked pretty well together and they were cooked pretty well. I do have to say the additional layer of parmesan on top really adds an overwhelming amount of umami to the plate, which I think takes away from your ravioli and sauce. The addition of shredded chicken to the sauce surprisingly worked out for my tastebuds, and I enjoyed it thoroughly. The portions were also relatively large, which is fairly nice as well. Overall I really enjoyed the dish.

The environment is clean and the temperature inside is perfect. Tables are clean, there is a pretty large bar to the left as you enter. Bathrooms are kept up as well.

After visiting here three times, I would have to say that I recommend coming to this restaurant. They have great happy hour specials, the food is pretty solid, and the customer service is...

To Whom It May Concern,

I am writing to express my extreme disappointment with the service I received during my recent visit to Tavern on France. My experience was marred by a series of unprofessional and disrespectful behaviors that left me deeply dissatisfied.

First and foremost, the waiter assigned to our table exhibited a shocking lack of courtesy and professionalism. Not only was their demeanor dismissive and aloof, but they also demonstrated a complete disregard for basic customer service principles. It was evident from the outset that their priority was anything but ensuring a pleasant dining experience for patrons.

Furthermore, I was deeply perturbed by the blatant inconsistency in the enforcement of age verification protocols. While I commend the establishment for prioritizing responsible alcohol service, it was baffling and frankly insulting that only my identification was singled out for inspection. This not only made me feel singled out and humiliated but also raised serious questions about the establishment's commitment to fair and equitable treatment of all guests.

Overall, my experience at Tavern on France was nothing short of appalling. The combination of rude and unprofessional service, coupled with discriminatory treatment, has left a lasting negative impression. As a paying customer, I expect to be treated with dignity and respect, neither of which was afforded to me during my visit.

I sincerely hope that this feedback prompts a thorough reevaluation of your staff training and customer service practices. Until such improvements are made, I regret to say that I cannot in good conscience recommend Tavern on...

Arrived a little before 6pm today, was in town on business, grabbing a beer and an appetizer while waiting for some associates to arrive for dinner later. Initial impressions were ok, people were waiting, I asked to sit at the bar. The bartender was friendly and attentive, food arrived quickly and it was good. Things went downhill almost immediately. The bartender left shortly after 6 (happy hour ends) and the bar energy became chaotic. The employee who stepped in to make the drinks was rushed, no idea what those drinks tasted like, employees wandered in and out of the bar area looking confused. I wanted to order a cocktail but not one made that way, I asked for a refill on my water trying to wait out the rush hoping for an actual bartender to arrive. The employee wiping down ALL of the wineglasses smiled and said "sure" but went about his business for the next 10 or 15 minutes, right in front of me, without helping me out. Meanwhile, everyone else at the bar was treated the same way. Service stopped, folks couldn't get their bill and new customers couldn't order. I texted my colleagues that we need to meet somewhere else for dinner. I asked for my bill and told the server that service was non-existent, he was frustrated and said that he just got slammed...like he was the only one that could have helped anyone.

I understand busy. But the restaurant appeared to be staffed for it. When you have other employees that could help but won't, or perhaps were not trained or authorized to help, you're not taking care of...