Sleep Number — Hotel in Edina

May update depending on final experience but so far it's been less than great. Purchased set during Lab Day sale and was reassured delivery would be by 9/18, which was important as it's for someone getting out of hospital/long-term care and needed the elevated bed.

Sleep Number scheduled delivery with a third party delivery company and somehow included a very old phone # from a sale 20 years before so of course there as no answer. They didn't contact the office to see if there was an alternate number - they just moved on and rescheduled for more than two weeks later.

This was not due to any error on our part - we clearly gave the correct # and I confirmed it again when I called in to see what happened. It was a system/interface issue. To their credit they did wave the delivery fee and moved up the delivery to ten days out.

For most consumers, you should base your purchase on the quality of the bed and support and not just the delivery. Two weeks is a small % of the total time the bed will be used and furniture deliveries in general require notoriously long lead times. Still, for such a premium price we should be able to expect better issue resolution.

We can call in every few days to see if there's been a cancellation but it feels like I'm doing their job. There's no other option than to cancel so keep that in mind if issue resolution is...

It has been almost 10 years since I have purchased a bed, had a memory foam mattress before taking the plunge on a Sleep Number bed. I called ahead to make sure they were open and when I got there I was greeted by Caleb who walked me through the entire process of finding my sleep number, as well as helping me to select a mattress that was right for me. Then when the one I wanted was more than I wanted to spend, he provided me with some more cost effective options to achieve the same feel. The other nice thing about working with Caleb is that everything I ended up purchasing is stuff that he has used or is currently using, so it was a lot easier to make that decision on whether or not this purchase is going to benefit me or not. I left with the pSE 360 bed, base, sheets, mattress protector and comforter. Caleb walked me through setting up the app on my phone and was able to arrange a delivery date that worked with my schedule. If you are on the market for a new bed I would definitely recommend checking out this store. I had some lower back pain when I walked in and the 5-10 minutes that I spent lying on different beds helped that immensely. The only thing I would change about this entire experience is...

Horrible customer service. Upon delivery of my mattress, the delivery drivers mentioned that as I already have a bed frame compatible with the new mattress, they could return the integrated frame I purchased and it would be immediately refunded. After not receiving my refund for weeks, I called the location and they essentially told me there is nothing they can do and it's totally out of their hands, which is a complete joke. I had to contact the sleep number hotline multiple times over the course of several weeks before the refund was finally issued. Absolutely terrible customer service experience, they simply do not care. Even more embarrassing on their end, they only bothered to look into the issue upon seeing this...