TRAILMARK — Attraction in Edina

I have always loved the merchandise that Trail Mark carries, and we have been great customers of this Galleria store for years. Unfortunately, buying there is RISKY, if an item needs returning. I will be making our future winter clothing purchases thru NORDSTROM'S, GORSUCH, REI, or HOIGAARD'S. I understand it's difficult to have a liberal return policy for a small business, but wouldn't a small business prioritize keeping return customers happy? Here's the story: I received a gift for my birthday, which falls after Christmas, but the item was purchased at Christmas. Holiday returns are due by January 5th. I asked to return the item shortly after the 5th. The manager of Trail Mark responded, "If we'd had known in advance that the item was purchased for a birthday after the holidays we could have worked with you, but since it wasn't mentioned at the time of sale, we cannot." ......So that tells me you have the ability to make a return, and it doesn't effect your accounting, but you are choosing not to work with me....

Great store that has been an institution at the Galleria since the 80's or 90's. It seems they have been able to curate a collection of the best of the best of the brands they represent. The staff knows about products and materials used. It seems they are able find emerging and interesting brands. The sales people have been exceptional in my experience and even special ordered a color and size I wanted. This place is a refreshing experience in retail that is harder and harder to find. High end offerings...

I had an amazing experience with Irina at Trailmark. She is incredibly knowledgeable and provided super-fast service with a friendly and approachable attitude. Irina seems to know everything about the store, from where items are located for kids to adults, which made shopping so much easier. Her assistance saved me tons of time, and I couldn’t be happier with the service she provided. Highly recommend seeking her out if you’re shopping...