Pavilion Aquatics Center — Attraction in Elk Grove Township

The pavilion pool is nice — it’s clean and well maintained; and the locker rooms are always clean! However, the staff (lifeguards and swim instructors), leave much to be desired. I mention this, not to beat up on the lifeguards, but to make sure parents are aware as it’s incredibly important to know that the lifeguards are dialing it in which can be seen when they transition…they wave their finger pretending to scan the pool and deck for any issues, but often times they are not looking at what they are doing, this is how accidents happen. If this pool were to be audited by their insurance carrier or their lifeguard certification entity, I am not sure this would be flagged.

The management also seems to unaware of their surroundings and the impact of their poor timing. For example: the pool manager wanted to do a safety drill for the guard on duty during private swim lessons in the warm pool and decided it would be a good idea to throw the 2 year old rescue doll into the pool despite the swim lessons occurring. The problem here is that the guard saw it happening begging for it not to happen (which defeats the purpose of a drowning/identification drill) AND it scared a number of the younger kids in the pool seeing a 2 year old rescue doll thrown through the air and into water.

Finally, the private swim lessons offered through Elk Grove are an absolute waste of money. We had such high hopes for the program given the excellent swim team program they have. The instructors are set up to fail by their management, which in turn leads to kids not learning (and parent frustration). Between inconsistent staff week to week, no structured assessment program and no lesson plan week to week, you are basically paying for an in-water babysitter. There are so many better options available if you want your child to learn how to swim.

While I may come across as a bitter parent, I only want the best for my son and anyone else expecting results from a swim...

A Nightmare in Chlorine My Horrendous Indoor Pool Experience

As I dip my toes into the indoor pool, little did I know that I was about to embark on a journey of frustration and disappointment. From the moment I stepped foot into the facility, it was evident that this was not going to be a pleasant experience.

The staff greeted me with cold stares and dismissive attitudes, as if my presence was an inconvenience to them. Their lack of professionalism was appalling, and it set the tone for the rest of my visit.

As I tried to enjoy my swim, I couldn't shake off the feeling of being watched. Every move I made seemed to be scrutinized by the staff, who hovered around the pool area like vultures waiting for their next prey.

When I approached the manager to address my concerns about the staff's behavior, I was met with nothing but contempt. Instead of listening to my grievances, the manager dismissed them outright and accused me of causing trouble.

The disrespect I faced from both the staff and the manager was utterly unacceptable. It was clear that customer satisfaction was not a priority for them, and their behavior left me feeling belittled and humiliated.

In the end, I cut my swim short and left the facility feeling utterly defeated. My experience at the indoor pool was nothing short of a nightmare, and I would strongly advise anyone considering a visit to steer clear of this...

I would like to first start off by saying that the faculty/ staff of this facility was sooo unprofessional and disrespectful to me and my family. My nephew paid his hard earned money, for one of the most smallest most tiniest rooms, that they had available which we felt was not right for the type of money that he paid. When we were in the middle of packing up for my little baby nephew’s 2nd birthday party, one of the staff members came into the room that we rented out for the party, and shouted “YOU ALL NEED TO LEAVE “. She was sooo rude and disrespectful, and not only did she come back and shouted out again a second time, but she bought a security along with her and shouted again “GET OUT”, while we were already in the middle of cleaning up, the entire family was VERY UPSET, and angered by their actions, the security guard was also being very aggressive as well. The rest of the night was ruined for my baby nephew, because we didn’t even get a chance to cut his cake…smh, don’t know if we’ll be coming/having another gathering or party here agin for that matter. I gave them one star, but the way they acted and treated us they...