Walgreens — Local services in Elk Grove Township

This used to be a great place to easily get your scripts. That is no longer. I've learned that: they will fill your scripts late even when you give them ample lead time, leading you to run out of medicine. I don't understand why a 3-month script that is consistently requested is never ever in stock. Apparently, brand-name scripts are now sent out for fulfillment, adding days to the process. I wish someone had been upfront about this with me on this. They misread the scripts your doctor gives you, which means your scripts are further delayed. While waiting in their extensive inside line last week, I overheard an elderly woman tell the manager that one of the pharm techs apparently gave her medicine to the wrong person earlier in the day. This led the woman to have to travel to other pharmacies seeking her critical medication. The last straw for me was being stuck in the drive through for a half hour simply trying to pick up a script. If I wasn't sandwiched between 2 cars and the drive-thru median, I would have gone inside. People in the other line came and went while I sat there and waited for someone to finally bring my medication. On top of it, the some of the new pharm techs are surly and rude. Seriously, plan ahead even further, use mail order, whatever you need to avoid this location. You can't trust...

I will never ever do business with Walgreens again! The last straw was trying to get an antibiotic for my sick child. After 3 hours and multiple phone calls in which they kept telling me they were having an insurance issue, I was told by their call center (the location kept sending me there!) To just go over to the location it's as simple as the pharmacist reviewing it and thats it. So I make the trip to the pharmacy for them to tell me that not only do they not have augmentin, but no Walgreens anywhere has it. Legitimately had nothing to do with insurance . This is the about 4th time this has happened. Them not having the medicine is not their fault but after all of this hoop jumping they could have at least told me. The communication is also the worst! They just kept telling me the prescription was in process.. it wasn't, they didn't have it! The last time this happened they told me that I was more than welcome to call other Walgreens locations to see if they have it! The pharmacist kept telling me how they have no control over the call center.... Well then who does!!?? Will be transferring over the osco! Also.... got my son's meds...

The other day I came in to purchase a fragrance. I had to find an employee to unlock the case, which took a while. Then I decided to return the fragrance yesterday because it doesn’t last long on the skin. The cashier immediately didn’t look happy as soon as I walked in saying I had a return. She asked if I had a receipt, which I had the digital, so they scanned it but then for some reason the item didn’t show up. Then a manager came up to help at another register. She also seemed very bothered she had to come up and that I was returning something with receipt and in good condition. Legit nobody anywhere else keeps asking me what was wrong with the item. I don’t know why employees act like my $30 refund (with receipt) is coming out of their own pockets. I read the returns policy before coming in and it was under the 30 days limit. I’ve worked in a similar pharmacy before and I’m 90% sure that item will go back on the shelf or be sent to be repackaged so the company can...