Hilton Garden Inn San Francisco/Oakland Bay Bridge — Hotel in Emeryville

This hotel is slowly going downhill. We've stayed here before for business trips and th at is what brings me here once again.

This hotel has many good qualities, but on this trip, I'm beginning to see where it's lacking.

When I checked in, I was issued 2 let cards for my room on the 11th floor. When I got to the room I tried both keys and neither key would open the door. So I rode the elevator back down to the front desk to get new key cards. Another patron was in the elevator with me and actually asked, "I'll bet your key cards didn't work, right?" Apparently, I'm not the only one experiencing this issue.

At the front desk, I was issued 2 new key cards and was told by the attendant, "This is an old building. Sometimes it takes 3 tried for the key cards to work." I refrained from telling her that I tried WAY more than 3 times, took the new cards and headed back up to the 11th floor.

I don't remember how many tried it took before they worked, but it finally did. Maybe it's more expensive of a fix than they'd like to undertake, but I feel the.cost of updating/replacing their old card readers is a worthwhile investment.

The room was nice and clean - mostly. There was a piece of toilet paper in the toilet. That was kind of gross, but since it didn't appear as though it was used for poop, I flushed it and moved on.

Other than the key cards and the toilet, the outside of the windows were extremely filthy. Not water spots from rain or most, but caked on dirt. I'm sure it's difficult to clean them, but when the room is advertised as a "Mountain View Room" I would expect the view to free of dirt. It honestly looks like they haven't been washed in 6 months, at least.

These issues were minor in my opinion, but because of them, I cannot in good conscience rate this hotel as better than mediocre with 3 stars.

I'm sure they will get these issues taken care of - at least I hope so, because my company will probably continue to book is here for future business trips. It would be nice if this hotel got back to the standards it had in the...

I wanted to give one star but the room itself had no issues. I travel for business alot and never had to comment or complaint about any of the hotels I have visited. After shopping for me and the team for sometime, we we landed on the Hilton Garden Inn as it was convenient and near downtown Oakland where our event is happening. My stay was for 4 night from Thursday-Monday

My surprise was upon arrival when I found out that the hotel being renovated in the areas of lobby/patio/restaurant/bar/hallways which made it very unattractive to have any business meeting/gathering on site as planned. No doubt the room was okay and clean, but everything else made the use of the hotel amenities not an option!

Management of the hotel texted me to ask if my stay was okay, and I stated the above. All I got in return was a sorry and this will be over in a week!! Nothing in return was offered. Since this was a booking through Priceline which I never used and most likely never will use again, I called them to see if they can help, but they were firm on how this is nonrefundable PER the hotel management, and the renovations were only minor and did not affect the guests visit. I have attached some pictures to compare to the hotels pictures and I will let you be the judge of how minor these look.

During my visit, there was two Weed incidents which flared the place but with Weed smell that lasted all night, i can not say that is the hotel mistake, but for sure it made my visit uncomfortable as well as it took a while before addressing the issue.

I hate to write a bad review but this is a first for me. I felt cheated and not informed. I had to get out of my way to reschedule meetings outside of the hotel. I am not sure if this word will reach anyone, I am very disappointed of how the hotel management handles complaints and how they manage their customer's...

This was our third stay here, having previously used Sonesta Emeryville as our usual spot- the customer service at this location blows Sonesta out of the water! (Sorry Sonesta, you used to rule, IDK what happened.) On each visit, we have been warmly and attentively greeted by the front desk staff, who exhibit grace under fire while multi-tasking and seeing to various guests' needs. For me, all other accommodations with big chain hotels at this price point being relatively equal, the way one is greeted upon check-in really sets the tone for the whole experience. Their staff is knowledgeable, professional, warm, courteous, and make us feel welcome. I was particularly touched by the friendly and compassionate interactions I had with one Ms. Asia on our last visit. She must have seen how frazzled I was from our 5 hour drive in Holiday traffic, and immediately offered me a bottle of water, which I was in desperate need of. We had our two pugs with us, and had hired a friend to dog sit while we went out to see a show. Asia was incredibly helpful in letting me add our friend's name to the reservation and was so sweet to our pugs, who were very excited to meet her. I was happy to pay the non-refundable $75 pet deposit, because of how cool they were about us hiring a sitter. Our sitter was psyched that he could choose from so many food options to have delivered in the area (the in-house restaurant was closed that night.) I have found check-in and check-out to be efficient yet courteous here. The rooms are clean and quiet, the king sized bed spacious and comfortable, with beautiful views of the Bay, and nice black out curtains for catching extra rest. It's nice to know we have a quality, welcoming spot to return to during our frequent visits to the East Bay. Mad props to the hard working staff that keep this operation rolling like a...