Epic Seconds — Attraction in Eugene

I've been going to epic seconds off and on over the years since 1997. That's what? 27 years?

I really love the place. And I've spent quite a bit of money in there since I first moved to Eugene after High School. The staff is friendly, mostly knowledgeable and they have a really good selection of movies and games and odd miscellaneous memorabilia.

That being said today's experience was a bit of a disappointment. And ultimately I can't say the service was bad or that they necessarily did anything "wrong" per se. But I do think that they could have been a little bit more flexible.

I went in in search of an Xbox One x. And it just so happens they have one, priced at $200. I might not have batted an eye at that price, but Ace Buyers half a block away has two for sale. They offer the same 7-Day guarantee. And their systems are $40 cheaper and $30 cheaper.

I explained this to the sales person. And I told him that if they could wiggle a bit on the price I'd rather buy the system there because I liked their store much better. He absolutely refused to price match, or come down on the price at all.

He said quote "the price is reflective of what we paid for it". Come on: their whole business is based largely, if not entirely, on trade ins. And I've traded in enough stuff to know that they didn't pay anywhere near $200 for that system. Coming down a small amount still would have netted them a profit and it wouldn't have made for a continued happy and loyal customer.

That may be the stores policy or not. It may just be this individual but in my opinion it was a little short-sighted.

Reducing the price a small amount to be competitive with a nearby store would have been smart business. I would have bought the system, and probably a whole lot of games to go with it. I went in there ready to spend money, and walked out spending nothing. Instead I walked back to Ace buyers and bought their system and a bunch of games.

Consider also that I've spent $400 in there in the last 3 weeks alone on a PlayStation 4, games, movies and miscellaneous.

So the question is: was an inflexible policy, and $30, worth losing all the money I would have spent moving forward? By losing my business, ultimately they lost a lot more than that $30.

Little sad about it. I've so enjoyed shopping in this place over the years and I probably won't...

LOVE this place. If you used to like CD Game exchange, it's all still the same. Same staff, the same awesome guy still works there and is always friendly and welcoming, same great vibes. He had some local music playing upstairs and it was really cool to see him supportive local music like that. Support your local stores! Epic Seconds is awesome and I way prefer them to any of the other video game stores. They have a lot more variety and are much friendlier and reasonable with their trades and value for trades. I went to a different one and they were giving me like 50 cents a game, really messed up. Epic Seconds gave me a lot more and I know they will be honest when they resell it and that earns my business every...

Favorite media store of all time! The staff are friendly and familiar with nearly everything. The selection will ALWAYS have a favorite of yours, I garuntee it.

Once we were talking about how they didnt have a movie and the staff member next to us said "oh we just got that in" and got it out for us. Special edition 2 disk version no less, marked at $10. We watch that movie all the time now.

They have a huge selection of games, including the most reasonably priced pokemon games (I'm talking $40 and under!! For good ones! Gameboy ones!! Its amazing)

Because people always move in and out they're dumping stuff at this place and its ALWAYS good. Shop here if you want cool stuff from really really nice and...