Killer Burger Downtown Eugene — Restaurant in Eugene

I called in an order for the pickup for a Motley Crue burger and the famous Peanut Butter Pickle Bacon burger. Once I got there, they were quick to help me out and kind.

I told them about my pickup and since I had just called it in, they said they were working on it. I wasn’t in any rush so I sat down and filled time by doing some online shopping.

My name is unique and sometimes difficult for folks to pronounce so I made sure to pay attention to my name getting called, or really any derivative. Thirty minutes go by after being told it’d take approximately ten minutes. Again, I wasn’t rushing so I just figured they were picking up in business… which they were.

Long story short, my order got lost in the sauce. Eventually, a grill master (is that what they’re called?) queued the host to check my order as he saw me still waiting. They found my order and ultimately refunded me the entire order without prompt. I even told the grill guy it wasn’t necessary but he insisted they made a mistake and wanted to make it right.

I can appreciate a business that owns their mistakes then even goes the extra step of making it right.

I love their burgers anyways, but to have great customer service on top of that is literally the best.

Shoutout to the grill master, grill dude, chef who made it right and was too kind.

If anybody of Killer Burger importance reads this, I ordered on 9/15/22 at...

It's too bad that the ratings don't allow you to break down your rating into categories. I give Killer Burger 3 stars out of 5, which doesn't tell the whole story, because it's really the average of two extremes.

The burgers here are absolutely outstanding! Five out of five stars for the quality of the food, portion sizes, etc. Same goes for the service! Helpful, friendly employees and fast order turnaround.

On the other hand, I have to give the atmosphere a 0 out of 5 due to the restaurant's screaming death metal "background music". And hey, if you love screaming death metal, this is the place for you! For those of us who find screaming death metal to be the equivalent of having holes drilled in your temples, definitely a place you'll want to stay away from (or just order to-go).

I went here with my kids, and it took about one song for us to stop all conversation except for the blessed relief of the few seconds of quiet between songs. And we wound up wolfing down our food instead of really savoring it so we could just get out of there as quickly as possible.

It's really a shame because the food is good! And the service is excellent, too! If they'd just change to some music that's a bit more laid back (or just turn it WAY down), this place could be so...

I don't know how drunk you have to be to enjoy this food. I have to belive that every five-star review on here has to be from drunk college students. How did this place have a line out the door???? The food was served cold. Literally it was room temperature. I ordered the teemah with a veggie burger. The burger was mushy like they had taken out of the freezer and left it on the grill just long enough to melt it all the way through. The bun just mushed together with the patty and the blue cheese spread. It was a mushy mess that took wayyyyyy too long to come to our table. They were busy so the wait doesn't bother me but normally when a restaurant is busy the food comes out hot as the kitchen has to keep up with making food for people. I have no idea how my fries were cold. How was all of my food cold? Were they even doing any cooking in the kitchen? And when we asked for a second batch of fries (thinking surely these ones would have to come out hot) they were the same room temperature as the first batch I got. Disappointed to say the least. I feel like there was so much lost potential...