This review is strictly for the customer service agent, Valerie. We have NOT stayed yet. We scheduled our one day stay a few weeks ago. I purchased the extra insurance online with Expedia.

We unexpectedly had a death in the family so I reached out almost 2 weeks in advance to cancel. Expedia called QI directly to ask if they would refund us but the supervisor was out of the office for 5 days. They were left a message to call me back but never did so I reached back our directly so we wouldn't lose out on money and spoke with Valerie.

I advised her of my above-mentioned and she rudely cut me off and said yes I see the notes. I then said we are not able to make it and advised we're out of town for a funeral and family situation.

She again, rudely interrupted me and said it says non refundable on the site. I asked what the insurance was for then and she said ask Expedia, we didn't sale it to you. I asked our options. She said reschedule RIGHT NOW or you'll be charged on Saturday. I advised her we are at a funeral and there's no way I can do that RIGHT NOW! I mean we are in the middle of a very devastating situation. She replied idk then call Expedia.

I am now available to take a second to reschedule to avoid losing money but I am also taking time to leave this review. Valerie needs to learn how to speak to people and show compassion. So many other ways to say I'll need to reschedule without being short, snotty and inconsiderate.

Hope she's working the night we HAVE to go.