Dave's Down to Earth Rock Shop. — Attraction in Evanston Township

While Dave's rock shop has a lot of beautiful oddities and gifts from the Earth, and is situated in such an area that they can exploit these wares for a much higher pricetags that is not my complaint. Asking such prices is understandable when you have the market, but it's when customer service does not match where it affects my desire to shop and supoort such a business.

My fiance purchased an amber necklace from there about 8 years ago. I loved it and wore it periodically. One day, I noticed that the main amber fell out of the piece. There was some concern when initially buying and reviewing this piece because of the setting which I thought, at some point, would not be secure as the stone rested on the setting and was not encased. The piece and work we were assured would hold up. A few years went by and then the amber fell out. I had moved states for a bit and could not bring it in until my fiance was able to get there a few months ago.

There were no replacements offered. No guarantee. No upholding their word and work. My fiance really wanted me to have my necklace fixed and back and suggested putting another amber pendant on it, mind you, the original was not a pendant but a forged metal piece with spots for 4 smalls amber stones and a latger center. Well, they agreed this could be a possible work around. They made him pay for the piece, the work, no discount and in the end, the piece now just looks like a piece that was cut, not even pokished well, and a charm added on. For this kind of price and fuss, I would absolutely anticipate a much more adequate resolve. To me it appears, they no longer care about their customers because there are so many more that our money simply doesn't matter, and certainly not the meaning behind the piece.

I have been wearing it as is and love it because of what it means to me. It doesn't look horrible but it definitely no longer looks like a piece of fine crafted jewelry. Very poor work around. I will no longer support this shop. They need to take better care of their customer's happiness and actually stand behind...

The customer service was awful I literally left out feeling depressed because I was so excited to find beads an stone's of every sort. It was a older blonde woman with a cute bob cut that made me fill like glass , I was picking stones she never offered me any service a white woman came beside me an she offered her a tray an pin engaged in convo an I was just waiting for the same treatment but it never happened. I picked all my jewels out to make me some nice jewelry I wouldn't be able to afford if I didn't make it myself, went to the be checked out waited an a nice guy came to my service . He wanted me to price the jewels I wanted him to come with since he gave me a trey an pin but he was busy. I wasn't upset with him I was sad because if I was offered the tray an pin I wouldn't had to go get the prices . It hurt me to leave those jewels but I was disgusted an felt like I was invisible an they didn't want me there so I left an I felt bad because the man felt like he did something wrong an he didn't . I don't think I'm ever going back an that sucks for me but it don't fill good being...

So blessed to have such an excellent gem and mineral shop in our community! They always have high quality items and they have information about the origin of their products readily available. The prices are really reasonable as well. Since crystals have become more popular, many places have started charging exorbitant prices, but Dave's hasn't followed this trend. This keeps rock collecting accessible for everyone, which I totally respect. The staff is really nice and helpful. They take the time to package your items nicely and will include information cards if you request it. They also have an excellent free fossil museum in the basement. You can easily spend a couple of hours here and I frequently do. I can't say enough good things about Dave's. If you love crystals, fossils and gemstones, you really need to visit Dave's...